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Technology is a wonderful thing.  On our desktops are portals into the sum knowledge of mankind.  Have a question?  Get an answer.  Better yet, we are no longer confined to our desktops as phone-sized devices allow us to carry our wireless connectivity with us wherever we go. Via social media, email, and texting, we are instantaneously and forever wired to each other.

Except when we aren’t. Read the rest of this entry »

For Torstein Hagen, returning to Bergen, Norway, was about much more than christening his new and much-lauded ocean-going vessel, the 930-passenger Viking Star. The event marked a “coming home” for Hagen as well as the crowning achievement of a Lazarus-like return from two potentially catastrophic events in his life. Read the rest of this entry »

med-1For me travel has been an all-consuming passion,  both personally and in my profession. Aside of course from the obvious, travel is the one thing I love.

I was born in Marcona, Peru, in a mining camp where my dad, a Wyoming native and ex-Navy warrior, met my mother, a mild mannered, flower loving, ex-middle school teacher (talk about opposites attract,!). As a family of three we moved to Venezuela when I was 6 and set roots there for 20 years. My dad traveled the world as a Mining Consultant and my mom was a Travel Agent, and together we had our share of amazing adventures. No surprise I chose travel and tourism as my career! My professional career started right after high school working for American Airlines, going to college and getting my Travel and Tourism Management degree. I bring about 20 years of experience to Europe Express, combing the back-end knowledge of a world class GDS, Amadeus and the front-end experience in Sales from Carnival and Norwegian Cruise Line. Read the rest of this entry »

What are you going to do about it?

There has of late been some good news for travel agents. The media has been consistently reporting on the resurgence of travel professionals in the estimation of consumers.  Many travelers who historically used the internet for their travel bookings were shifting back to a brick-and-mortar travel agent model. Tales of the perils of booking online are not new – in fact, there are sites devoted to the horror stories. What’s new is the tone of the recent articles that are not just indicating that self booking is both time consuming and dangerous, but also that using a traditional travel agent is a better alternative. Read the rest of this entry »

Yeah, whatever…

Recently I read an article on customer service that struck a chord with me. It discussed a phrase we hear all too often and one that I find myself uttering more often than I should. The phrase, in essence, diminishes the value you bring to the transaction and worse, may leave a bad taste in your client’s mouth. And I bet you are guilty of using it as well. Want to know what it is? Read the rest of this entry »

Decisions, decisions, decisions. This is what I feel like my life as a luxury travel business owner has been all about lately and is probably something most of us in this industry can relate to. Every day, there is a series of decisions to be made ranging from which hotel should I book the client into for his last-minute business trip to who should I hire as additional support to is it time to fire a particular client to what time should I leave for the airport to catch my 6 a.m. flight? Small decisions, big decisions, it varies everyday, but what stays consistent is that I need to remember to stop and think each decision through (if only momentarily) before making the mistake of not following my gut. Read the rest of this entry »

Susan SchafferSo, when I fly I don the sound-cancelling headphones and crank the iPod as loud as possible without blowing out my ear drums. This is a sure-fire way to drown out the screaming babies and other sundry noises that can interfere with sleep. Typically this is good enough to have me sleeping before the plane leaves terra firma. Recently while I was flying it didn’t work, and I ended up paying attention to the songs pouring out of my iPod. And it struck me: Pink was singing about some travel agents with her song “Don’t Let Me Get Me.” Read the rest of this entry »

You’ve heard it a ton of times: Travel agents are becoming obsolete with all the online travel planning platforms available. There’s no way to make money in the travel industry anymore. It’s a travel industry apocalypse for travel agents!

Well, guess what? Over the past several years, I’ve taken my boutique travel business and turned it into a million dollar company. Read the rest of this entry »

ShoreTrips offers more than 2,400 excursions and activities, all personally tested, in more than 420 cruise ship ports of call and cities throughout the world. Shoretrips are the experts – having researched every location thoroughly, choosing the best sites to visit, and the best things to do. They interview the guides and providers, and only when they meet their strict criteria do they offer their services to you. With 30 years of international travel experience, Barry and Julie have worked very hard to develop the way for travelers to have smaller, more personal tours and experiences. They have ensured that all the partners ShoreTrips represents have an excellent understanding of traveler expectations. Read the rest of this entry »

Lose the feeling; lose your customers

Where I am, if you’ve been to a big celebration recently you’ve probably heard the song “I’ve Got a Feeling” by the Black Eyed Peas. It really gets the party started! The lyrics, “I’ve got a feeling that tonight’s gonna be a good night” really sets the tone for the evening and everyone is up on their feet dancing in no time flat. It may sound basic, but clients want to feel good about their travel advisor and have that preparatory excitement to get the planning started. It’s important to examine that aspect of your relationship with your clients, co-workers, and even suppliers.   Read the rest of this entry »

Some of you might recognize this as the title of a Toby Keith song. It leads me to the first of three nuggets I would like to share with you today.

  1. Titles in articles and newspaper columns do get attention. The same goes for the subject you choose to write in the Subject Box in your emails. Don’t skimp on these important areas of your marketing communications. Don’t get hokey, but definitely don’t gloss over them in haste to get your message out.

Read the rest of this entry »

For over 21 years, Buffalo Tours has been the leading tour operator in Southeast Asia, offering the best in customized and private guided tours to Vietnam, Laos, Cambodia, Thailand, and Myanmar. Today, as Asia’s leading destination expert, we also provide remarkable cultural experiences and destination support for Indonesia, Malaysia, China, Hong Kong, Singapore and Shanghai. With decades of award-winning experience, we are now serving the US market from the West and East coasts for your convenience. Read the rest of this entry »

Xavier MasuleXavier Masule is the Chief Commercial Officer for Air Namibia. He brings over 15 years of airline experience to the table, with previous roles in finance as the Senior Manager at Air Namibia. Xavier received his MBA from the University of Stellenbosch Business School (USB) in Cape Town, South Africa.


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One of the first things I do when I get up in the morning is check my email, and it is also the last thing I do before I go to bed. I have notifications set up on my cell phone and an alert goes off as soon as I receive one. I frequently will take a peek to check the subject. Much to my chagrin, it is often junk mail and I roll my eyes frantically trying to unsubscribe. I sometimes think of all of these unwanted emails as being similar to those pesky telemarketing calls that you just can’t seem to shake at home. Read the rest of this entry »

China is an enticing blend of natural beauty, amazing historical sights, and fantastic shopping and entertainment. The major cities of China have so much to offer the traveler: let Alexander+Roberts take you on an original tour of the greatest cities in China!

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Jauntee Travel Group is the leading global travel provider for catered vacations to Croatia & the Adriatic coast. Offering 10 years of travel experience from native experts in the region, Jauntee features small-group tours and customized private tours to Croatia, Slovenia, Montenegro, Bosnia, Albania and Italy, as well as many other prominent countries throughout Europe in both Eastern and Western Europe. Headquartered in La Jolla, California, with ground operations in Croatia, including English-speaking private drivers, Jauntee caters to discerning travelers who seek extraordinary experiences with impeccable service. Read the rest of this entry »

The warm weather has returned after a long, cold winter, and couples are coming out of the woodwork to enjoy the sunshine. If you’re looking for a unique romantic getaway, then look no further than the Czech Republic, and most especially the stunning city of Prague. All year long the Czech Republic is home to amazing music and film festivals, and Prague boasts gorgeous castles and picturesque lanes and streets to stroll down with your special someone. Let CzechTourism show you how this amazing Czech city can send any traveler’s heart aflutter! Read the rest of this entry »