TravelResearchOnline | The voice of the travel agency community

getaway-potato

There are many good reasons not to make price the centerpiece of your presentations, but here’s the best one.  Your client only thinks price is important.  The reality, of course, is that every day the client chooses considerations of value over price, even when they begin the conversation by telling you they want to travel “as cheaply as possible.”

What the client says and what the client actually means can be two different things entirely.  The client doesn’t really mean they want to walk to their destination and sleep under the stars.  The client is expressing their concern about paying too much, about not achieving a good value. Read the rest of this entry »

Seabourn Promotes Expedition Leader Robin West

On the heels of announcing two new expedition vessels, Seabourn promoted veteran expedition leader Robin West to Vice President, Expedition Operations & Planning. Those of us who know Robin could not be more pleased.

I had the pleasure of cruising Antarctica with Robin in 2014. When the photo accompanying this post was taken, Robin was educating me about the Drake Passage. The notorious body of water between South American and Antarctica requires that ships travel nearly 600 miles across open ocean. I’ve heard stories of swells raging up to 90 feet, but those are extremely rare, and expedition vessels won’t cross during such conditions. Still, the Drake Passage can make for a rocky passage almost anytime, but not always. Read the rest of this entry »

I am proud to say I have been a part of the National Transaction Corp (NTC) family for over 10 years, and am now the VP of Operations. However, when I left the Army as a Satellite/Microwave Communication Specialist, I never would have imagined it would lead me to where I am today. When you think about it though, credit card terminals need to communicate, and most of the time, the problems merchants experience with the terminals, are communication issues.

Read the rest of this entry »

How to Lose a Fan in 10 Days

Do you remember the movie How to Lose a Guy in 10 Days? Here’s the scoop: Benjamin Barry is an advertising executive and ladies’ man who, to win a big campaign, bets that he can make a woman fall in love with him in 10 days. Meanwhile, Andie Anderson covers the “How To” beat for “Composure” magazine and is assigned to write an article on “How to Lose a Guy in 10 days”.

Read the rest of this entry »

Earlier this week, I was helping my daughter with a project she is working on for PRSSA and we were discussing the recent resignation of, and subsequent extrication of John Schnatter from his company, Papa John’s Pizza. For those living in a hole, he used a racial slur during an internal sales call that was leaked. Within hours, he had resigned from the company. Within days, the decision was made to remove his iconic image from all marketing, donated monies were returned and his name was removed from the University of Louisville’s 65,000 seat football stadium formerly known as Papa John’s Cardinal Stadium. Read the rest of this entry »

UK Tour Ideas for Masterpiece Fans

I confess that perhaps like you, I’m a great fan of TV detective dramas like Sherlock, Inspector Morse, Grantchester and Foyle’s War. Over the weekend I watched a very good Poirot and enjoyed the Cotswolds scenery in a Father Brown. When any of these shows appear on PBS, dozens of your customers stay at home, avidly following the twists and turns of the current plot. Read the rest of this entry »

Hey! You Never Know.

I received an email recently from an old friend that brought to light two important business lessons. I would like to share them both with you today.

We had lost touch along the way and after a year of futile attempts trying to contact him, his email came in via LinkedIn. This is an online networking database based on the “who-you-know” theory of success. Read the rest of this entry »

The Greats of Greece with Celestyal Cruises

Celestyal Cruises has been showing the traveler the wonders of the Greek Islands and Eastern Mediterranean since 2014. Since then, they’ve navigated the cruise industry with finesse and personalized service that goes beyond the expectations of the traveler. With a philosophy that is rooted in authentic exploration and cultural immersion, it’s no surprise that Celestyal has received many awards since its beginning.

Read the rest of this entry »

Hans holds an MBA from Erasmus University Rotterdam, The Netherlands. Until 2008 Hans held various marketing and sales roles in Fast Moving Consumer Goods companies like Kimberly-Clark and Sara Lee. In 2008, Hans combined his love for adventure travel and his expertise in marketing when he joined TUI and became Managing Director of Sawadee Reizen in The Netherlands. In 2010, Hans moved to Toronto and became president of Quark Expeditions, the leader in polar travel. In 2015 he took over responsibility for all adventure brands within TUI, a business that was sold to KKR in 2017. In 2018 Hans became CEO and President of boutique luxury cruise start-up Victory Cruise Lines in the United States, while he is also a trustee of the Safer Tourism Foundation in the UK. Read the rest of this entry »

The South Island of New Zealand with AAT Kings

New Zealand, just off the east coast of Australia, is separated into two primary islands. The North Island, warmer with bigger cities, is where most of Maori culture lives. The South Island, however, is known for sparse natural landscapes. From skiing snow-capped mountains to hiking lush forests, the South Island offers a great getaway. That’s why AAT Kings wants to show the traveler how beautiful New Zealand is though their tours.

Read the rest of this entry »

Zermatt with Vacations By Rail

When the traveler arrives to Zermatt, Switzerland the beauty of its natural surroundings will astound. From the Matterhorn, whose sharp peak was the last of the alpine mountains to be conquered, to the car-free town below. Gorgeous and green in the summer, with serene snowfall in the winter – Zermatt is not to be missed by the traveler searching for a great destination. Thanks to Vacations By Rail, you’ll learn all about why the traveler should visit Zermatt.

Read the rest of this entry »

A Minor Inconvenience

It’s that email every travel agent dreads, “Subject: Flight Cancellations: Airline.”  The email arrived as I was returning from a mid-year conference and two-night inaugural cruise. I was sitting in traffic at a stop light when the email popped up on my phone. A planned ATC (Air Traffic Control) strike would close the airport in MRS (Marseille Province Airport), causing my clients’ flight from VCE (Venice Marco Polo Airport) to be cancelled in two days. The notice arrived late in the evening Italian time, but with two days’ notice to my clients as well as the transfer company. The time difference would also allow me to search for options on flights.

Read the rest of this entry »