Thumbs Up for Shoretrips! | TravelResearchOnline

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Thumbs Up for Shoretrips!

Les-Lee is finally back with some of her hits and misses from around the country. It’s Thumbs Down for cruise line boarding passes and Thumbs Up for Shoretrips! If you want to report something well done by a supplier, a res agent, or rep, we are happy to give them some coverage in TRO’s Thumbs Up, Thumbs Down. If you have a problem with airlines, tour companies, etc. or getting commissions, maybe we can assist. Contact Les-Lee at packagedeals@comcast.net.

THUMBS UP for Shoretrips! When rains caused cancellations of a Panama Canal tour, Shoretrips people, after hours, called both the agent and the clients personally on the cruise ship. Options were offered,and if the substituted tour was more expensive, the clients did not have to pay the difference. They truly work 24 hours a day.


THUMBS DOWN for cruise line boarding passes.  An agent spent hours registering her group of 70 people, online.  Time she could have spent selling or marketing.  When the group arrived at Port Everglades, they were told the boarding passes were not even needed, since everything was in the computer already.  What a total waste of paper, ink, and postage for the agent. Yet another cruise line – out of Port of Miami- asks to see the boarding passes before you even enter the building.  Why the inconsistency?


Many agents are complaining about the same THUMBS DOWN as Gail Moore from Travel Bound in Arizona,   “I would like to give a great BIG thumbs down to suppliers who are now deducting $2.00 out of the commission they pay to cover the cost of mailing us our check.” However, some companies do eliminate the fee if you have sign up for an automatic deposit to the business account.


Sticking with cruise lines.  A THUMBS DOWN for one line who offers the services of two doctors and one nurse.  Only problem is they will only see passengers at limited select times– such as 2pm- 5:30pm.  As reported to me, there were 3 passengers with situations that went totally unattended, because they arrived at 5:35 pm.  One with lung problems, wanted a doctor- or a nurse- to check her with a stethsoscope.  Another had a high fever – could she be contagious.  And a third, an infant, was brought to the infirmary and was told by the nurse to come back when the doctor was on duty. OR- and here was the great suggestion- when you get off in port, see a local doctor!!! I don’t know how many hours a day these doctors work, since they take care of the crew as well as the passengers.  But  these incidents were more than  “give me a Dramamine.”  In fact, if it was just a case of nausea, the reception desk people  were handing out pills to anyone who asked for them.


A THUMBS UP for the Jamaica Tourist Board. While onboard  Royal Caribbean, it was announced that  its stop at Ocho Rios was cancelled and Montego Bay was substituted. Hooray for the travel agent with a small group.  She called the Jamaica Tourist Board in Miami, from the ship,  and explained the situation.  Sure enough, day passes at an all inclusive were arranged and the agent was a heroine for the group.  You ask why she didn’t tell her clients to book a tour with the ship?  This was an elderly group that didn’t want what was offered, plus the lines were so long at the counter and these clients just wanted to be pampered.  And that is what their agent did


I don’t know if this  actually happened or not, but it was reported by a travel executive vacationing in Cyprus.  If it did-happen,  it is a THUMBS UP.  Apparently a passenger checking in at the airline was demanding an upgrade to business class.  When told there were no seats available, he said, rather loudly, “Do you have any idea who I am?”  Without hesitating, the attendant smiled and grabbed her public address microphone- “May I have your attention please , may I have your attention please.  We have a passenger here at Desk 14 who does not know who he is.  If anyone can help him find his identity, please come to Desk 14.” Sounds like an urban legend, but great story!


Deck plans have been an issue this month.  Yes, they look like cookie cutter cabins in the brochure.  So imagine the problems when two couples were traveling together, in the same category, 2 cabins apart,  One had a full window and one had a porthole. And they had paid the same amounts.TJ from Cruise Dreams in Plano Texas, wrote “ My clients, who are NOT complaining clients, felt upset and short changed. When they went to Guest Services aboard the ship they were told  that they should contact me, the travel agent, in case I had made a mistake when booking them” They did contact TJ with their complaint, and it was too late to change the cabin, or even offer a shipboard credit or a bottle of champagne.  Hopefully they had a good cruise and will not hold the agent responsible.  TJ is still waiting for a response from the cruise line regarding this. So when agents do a ship inspection- bring your tape measure with you and check out every cabin.  THUMBS DOWN


 

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