Travel Place – adjusting to a new workflow
It’s been almost two full months since our agency migrated from American Express Travel Network to Travel Leaders. It’s all a little less confusing and the referrals to us from American Express finally stopped after six weeks! They were still sending people to us even though we were no longer associated with American Express and had been removed from their main websites.
We’ve been doing an awful lot of training with Travel Leaders – at least one webinar a week has helped us all to be less anxious about the change.
One of the best differences is the Agent Profiler. My profile went live on a Thursday and when I came in Friday morning I already had a hit on it! Two more came in over the weekend and it’s been steady since then for the past four weeks. Someone’s been doing an awesome job with the SEO, that’s for certain!
Here’s my profile – I think I did a pretty good job with it!
What do I miss from American Express? Well, aside from the marketing recognition one gets from the “blue box”, I’d have to say only one thing – the cruise booking engine: AgentPort. I loved it! I could compare cruise availability over half a dozen cruise lines. All of the American Express group space, and Mariner’s Club sailings were pre-loaded and available for comparison. I didn’t have to bounce from one booking engine to another to do my initial research and I could book just about anything right on AgentPort. And the best thing about it was being able to import to CliebntBase+. In all honesty, I think that’s really all that I miss! I guess that is not so bad!
We’ll see how it goes moving forward! Have you ever made a huge, fundamental change (or had one handed to you) in your agency? How did it work out?
Mindy Milliron has been a professional travel consultant since 1996 working in suburban Washington, DC. She specializes in personalized vacations and exotic adventures. Mindy has earned her CTA, and is certified as a specialist luxury travel and destination weddings. She has been employed by three agencies and her current agency is in the process of shifting affiliations from American Express to Travel Leaders.