Em* pa* thy: The experiencing as one’s own the feelings of another.
It is important to remember that:
- People think in different ways.
- People interpret events in different ways.
- People give more thought to their words than to your words.
A day does not go by that we don’t pick up a newspaper and read about some incredible, unbelievable predicament somewhere in the world. These stories must be true because you can’t make some of this stuff up. Some are weird. Some are bizarre. Many are sad.
Before too many days pass, you are bound to find yourself in discussions where you don’t agree with what is being said, and what others consider ‘true’ and ‘obvious.’
It is not necessary to win these debates.
Some people are angrier than others and may even have a right to be angry.
Work at listening to these people with empathy and understanding. When they begin to appear agitated and their voices begin to raise above a normal pitch, be bigger than the situation dictates and stay calm…. while trying to understand their point-of-view.
People have different opinions and interpret things from their viewpoint, which is not necessarily yours.
Listen. Reflect. Try to feel their “pain.” Try to see their picture as they explain it. But do not fuel their anger.
Today, more than ever, we need leaders … and leadership … and calmness … and empathy. We need strength and resolve; direction and focus.
Today, and for the rest of the week, practice empathy. It is a worthwhile challenge.
Mike Marchev loves to help travel professionals become exceptional. Send for his complimentary Special Report titled “The Twelve-Word Marketing Plan.” mike@mikemarchev.com
