Author Archives: Tracee Williams

There are 9 articles by Tracee Williams published on this site.


Sadly, today will be my last post for Travel Agent Diaries. This past year writing for TRO has been a truly rewarding, and eye opening experience. Rewarding in that I’ve gotten to share my personal experiences and war stories with all of you, and eye opening in that I now see the many areas of improvement I need to focus on moving forward in 2015.

2014 will go down in my book as one of the most difficult years I’ve experienced in a while. Through personal struggles in helping my sisters to care for my Dad, to finding time to help our travel agency grow and thrive. I am so thankful for the wonderful ladies I work with, and their amazing work ethic to keep everything running smoothly while I was gone so much. They went above and beyond all year long. Read the rest of this entry »

Destinations – Patience is a virtue!

Patience is a virtue. I’ve heard this saying my entire life.  In fact, I find myself saying this at least once a day.  In preparing this diary entry, I thought it might be smart to research the origination of the saying.

“Patience is a virtue is a proverbial phrase referring to one of the poet Prudentius works, The Psychomachia (Battle of spirits), probably the first and most influential “pure” medieval allegory.  In less than a thousand lines, the poem describes the conflict of vices and virtues as a battle in the style of Virgil’s Aeneid.”  At this very moment, you are wondering, what in the world does this has to do with travel?  Well, not much, but it’s my diary entry, and my life, so I’m sharing.    Read the rest of this entry »

Remember when the worst thing that could happen was summer’s end, and then it was time to go back to school?   No more long days at the swimming pool, weekends at the lake, or summer camp?  Oh, those were the days, weren’t they!

Fast-forward 40 years; summer is over and I am wondering where the heck it went.  I don’t feel like I’ve had any time off, mostly because I’ve used up my vacation for the year taking care of my 80 year-old father.

Read the rest of this entry »

Destinations — are you qualified?

I love the time we get to spend together, when I write for TRO.  Some of you I “see” through the magic of social media, every day.  Every 6 weeks or so, it’s my turn to write for TRO.  I get to share whatever is going on in my world.

Lately I am hearing more and more discussion on the topic of legitimizing our profession, through earned credentials.  Specifically, having a governing body decide who is qualified (and who isn’t) to become a travel professional.  I completely agree that something must be done to differentiate the truly committed, from the hobbyist who hasn’t invested the time, to learn the trade. Oh I’m sure they’ve invested something, but it’s not likely to include a tourism course at a local travel school, community college, or The Travel Institute.  It’s probably more like a few hundred bucks, for “free travel”, and never having to work another day in their life.  Read the rest of this entry »

I recently spent a week down in Mexico with a really fun group of agents. Some were old, some new, but most were really hungry for knowledge, and excited about networking with other professionals. It was such a refreshing change from the “old guard” (of which I am one) who are so set in their ways, they would never conceive of learning something from a newbie.

To which I say, “really?” Read the rest of this entry »

One of the nifty things about writing for Travel Agent Diaries is that we are tasked with documenting what is happening on the home front, so to speak.  The past few weeks have been a challenge, and

I find my personal and professional life merging into the same lane, with traffic rapidly approaching.

The week before last, my 80 year old father called me at the office, and told me he had to have a minor heart procedure.  He needed me to drive him to the hospital and wait to take him home.  I made plans to be out of the office with him on surgery day, and just be gone for a single day.     Read the rest of this entry »

Destinations – yay for spring!

What’s up fellow travel agent peeps?   April is here, and along with it, those lovely April showers–well at least here in Arkansas.  You know that old saying, “April showers bring May flowers.”  You know what else those showers bring? They bring out the 4 Bs — burn out, blues, bad attitudes, and broken resolutions.  You’ve made it through the majority of the super busy winter booking season, all those January and February bridal shows, and survived the freezing cold winter and snow.  No wonder you are tired, and need a break. Read the rest of this entry »

According to Webster’s, here are the definitions of Balance:

Noun
  1. a condition in which different elements are equal or in the correct proportions.
Verb
  1. keep or put (something) in a steady position so that it does not fall.
  2. offset or compare the value of (one thing) with another.

We’ve already completed two months of the year, and have moved onto March.  These are the three busiest months of the year for our agency, so I should have a handle on balancing my work life and my home life, right?  Wrong!  For me, it’s an ongoing struggle every day to successfully “juggle” all the balls in the air.  In fact, I do not do it well.  Read the rest of this entry »

Destinations — Howdy TRO

Today is my first “diary” for TRO, and I am thrilled to have been asked to share my innermost secret travel agent thoughts with you!  So ready or not, here we go…. I’ve been a travel agent (a term which I don’t really like), since 1982 when I attended travel school in Tulsa, Oklahoma.  I started back in the olden days, when an actual travel school credential was required to work in our industry.  When we hand wrote tickets out of a OAG flight schedule, called hotels directly to book after choosing from a giant Hotel and Travel Index book, and GDS systems where just starting to become a staple in most agencies. Read the rest of this entry »