Vicky Puig is an integral part of the Member Services team, a group of six employees that acts as first level support for the general Nexion Membership. The department’s primary function is to handle incoming phone calls from the members and provide support on Nexion products and service inquiries. They also coach agents to help them grow their home-based businesses.
I joined Nexion in 2011 after our company had moved to our new offices. Though new to Nexion, I’ve been in the travel industry since 2007, working for Sabre as a trainer and customer service business analyst. It was this experience that made me the first new Montevideo employee to become part of Nexion’s six-person Member Services team.
Less known than Nexion’s Dallas office, but absolutely crucial, our office in Montevideo, Uruguay is where a group of dedicated in-house employees – including me – strive to provide the extra edge to over three thousand North American travel agents. Read the rest of this entry »