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As I meet agents all over the world, many wonder what makes me qualified to speak with authority to the travel industry. It’s a legitimate question and I am happy to explain. In 1979 I decided to change careers. “I stopped being a starving musician and started being a starving travel agent.” I’ve been a [...]
I was all ears recently when a neighbor began sharing stories about his driveway service at a party. He mentioned how he and his golf cronies spend much of their Saturday morning golf game sharing war stories about how their service providers are screwing up their lives. From lawn services to baby-sitters. From yelling matches [...]
A large advertising agency lost a very lucrative account after 70 years of service and $70 million in annual billings. This well-known agency had been respected for almost a century. Employees walked the halls thinking that this account was in the bag. It was a sure thing for at least another 70 years. I know [...]
Some people walk around looking as if they have just lost their best friend. These people are telling the world that life is, and will continue to be, an unfair experience. Their daily existence is a total drag and life offers them nothing for simply showing up. What a downer! If you know one or [...]
Today, I want to discuss the Law of Attraction; and explain how to use just three questions to position strangers for a future sale or other interaction. Let’s look at one at a time. It seems like yesterday when I discovered my first attraction to a member of the opposite sex. Well, maybe it was [...]
When I think about passion, I usually think of enthusiasm. Enthusiasm means excitement, being vivacious, being truly alive. Passion goes a step further. When we speak of a passionate person, we often think in terms of romance, but the expression can also be applied to your work. When I am passionate about something, the experience [...]
What would you try to do if you knew you couldn’t fail? I bet you’d be doing more than you are currently attempting to do! Failure has a way of eroding one’s self-confidence. And self-confidence is a delicate thing. It makes a huge difference between what we accomplish and what we don’t attempt for fear [...]
Imagine this: you’re sitting in the dentist’s chair preparing for an expensive, lengthy root canal. Then, the dentist says, “you know, I’m not really good at these drill thingies, now open wide!” How confident and comfortable would that make you feel? Would you just laugh and say, “That’s OK, I can’t use one either, drill [...]
Here is the long and the short of it. Professionals ask for the business. Amateurs don’t. The choice is yours. Are you a pro or are you a wanna-be? Here are the facts:
I am continually amazed at how many people still have not experienced a cruise vacation. At social events, I always find myself taking a “who has been on a cruise” survey. I am awestruck at the large percentage of people who have never cruised. The not-so-good news is that they have missed out on a [...]
