This week, TRO’s 365 Guide is looking at some of the typical clients you might encounter as a travel planner. Businessman Bob is one of them. Like many corporate travelers, Bob is a professional road warrior. He spends many days of his life in airports, rental cars and hotels. You seldom see him, most of your contact is by telephone. Bob is demanding and has high expectations of travel agents. Mistakes are carefully evaluated and you have the sense they are never forgotten, that a secret tally is being kept that could someday result in a parting of the ways.
Two questions – how do you acquire Bob as a client, and how do you keep him happy? Read the rest of this entry »