There is no substitute for the passion you have and project for your profession. Well over three years ago, TRO authored the webinar entitled The 7 Characteristics of Top Travel Agents. The very first characteristic on the list was passion for travel. When an agent truly loves what he or she does, it shows and communicates to clients. But it’s not enough to be excited about travel – you have to be excited about your clients’ travels!
One of the great things about travel is the excitement our clients bring to the relationship. Everyone gets excited about the trip to the beach, the weekend getaway, the cruise or the first trip to a new destination. Leisure time is hard-earned and clients are excited. Clients bring their plans to you and naturally anticipate that you will share in their excitement. At the beginning of every meeting, Read the rest of this entry »
The list of qualities that makes Google a unique company would be a long one indeed. Like the other companies we have examined this week, Google is an organization that views itself as a citizen of a larger world. It’s mission statement (To organize the world’s information and make it universally accessible and useful) is styled in terms of its impact on its users. Google is ranked #4 by Fortune magazine’s 100 Best Companies to Work For. It’s products are excellent, innovative and visionary.
Globally, Google’s revenues are over 22 billion each year. What can a travel agency learn from a company of such mammoth proportions? A lot. Google’s corporate philosophy is summed up on its Ten Things Page. Below are a few of those Ten Things with considerations for your travel practice. Read the rest of this entry »