It’s already December?! Thanksgiving has come and gone and the holiday season is kicking into high gear. Hopefully some of you reaped the benefits of Small Business Saturday and gained some new travel clients. In our field, the holiday season also (usually) brings an increase in clients who have been hit with cabin fever and yearn for warmer destinations. At least, I can only speak for parts of the US where winter’s cold bite can hit hard (rolling my eyes at you Florida). Read the rest of this entry »
Those who know me know that I’m all for discounts, promotions, and free things. I take coupons to the store, only buy clothes when they’re on sale, and will wait in lines for free Rita’s Italian Ice on the first day of spring. When I first learned about FAM trips, I was all about the free or discounted travel; but the more I thought about it, the more I wasn’t sold on the idea. Read the rest of this entry »
I have found it to be the bane of my (travel agent) existence since I started. Personally, I didn’t get into the travel industry to work in marketing, outreach, and advertising. I have little experience with any of those things and it felt like hitting a brick wall out of the gates. Where does one acquire client leads? How much is too much to pay for client leads? How do you win them over so they work with you instead of another agent? Those four words, “finding new client leads,” make me cringe. Read the rest of this entry »
Just last week I had a great reminder about the importance of patience and how limits can be tested. To set up the story, it’s best if I share that my travel agency isn’t my full-time job, so I generally work evenings and Saturdays on client proposals, bookings, education, etc. I received a call on a Tuesday evening and was unable to answer so I sent it to voicemail. Then, I received another call. Then one more. I stopped what I was doing and listened to the voicemail aware that none of my clients were traveling at that time so it shouldn’t be a last minute emergency, but was curious as to what the urgency was for three calls in a row. It was a new client and her first voicemail was over 4 minutes long. I knew from the start this wasn’t going to be easy. Read the rest of this entry »
I appreciate and enjoy my clients, I really do. Sometimes however, working with prospective clients can be like herding cats.
I’m still learning the finesse of closing the sale when a prospective client is indecisive. I’ve read articles, watched webinars, sat through conference sessions and still find it difficult. Read the rest of this entry »
This post isn’t about travel protection – we all know the benefits, and I’d just be preaching to the choir. But this post is about paying it forward, appreciating what we do, and being thankful for the awesome experiences we get in our industry.
Just over a week has passed since the devastating earthquake that shook Nepal, triggering landslides, avalanches, and flattening entire villages. Images and videos of ruins, devastation, loss of life, and the long road to rebuilding are everywhere. It’s a cold reminder that in the blink of an eye, everything can change. Read the rest of this entry »
I actually had a completely different entry written for this week but by virtue of recent of events, I decided this was more relevant to what is going on right now at my agency.
I remember when I was young, waking up in the middle of the night with excruciating pain in my legs night after night. Growing pains. They were crappy then, and although I’m thankful for my height after the fact, I don’t enjoy them much today either – but it’s no longer a pain in my legs, it’s now related to business growth. I know, I know… I should be thankful for them because it means things are good and business is strong; but I’m not a full time travel agent and the balancing act of working a full-time job and owning a travel agency is getting trickier. Read the rest of this entry »
Greetings from the nation’s capital of Washington, DC! I never thought that I would be a travel agent or that I would be writing about my experience to share with others, but here it goes! My travel agency, Capital Travel and Events is a full service agency focusing on adventure travel, non-profit organization travel and accessible travel. Everything started by being an affiliate of a host agency (more of that later); and now my agency is independent and I have a team of two others who have joined to assist me as time permits and demand requires. I never thought I’d own a small business but now that I do, I can’t imagine what it would be like not to have it. Read the rest of this entry »