Is your entire travel practice easy to understand, use and navigate? Are you emotionally and psychologically available to existing and potential clients? Read the rest of this entry »
Your clients have your office number, your email address and your cell phone number. They know your office hours and how to get in touch with you after the doors have closed. But how accessible are you? Is there any possibility that your clients feel they are actually bothering you when they want to research a bit of travel? Web site designers go to great lengths to make travel web sites “accessible”: easy to understand, use and navigate. But what about your own interface with clients?