Especially for new travelers, try to anticipate the many things that are a normal part of the travel experience and walk through them with the client. A prime example is check-in times. Many travelers arrive at their destination well ahead of the time when a room might be available. As an agent, explain the situation that might occur and then offer alternatives…hit the beach…go shopping…have breakfast. By anticipating and explaining the situation, the client expects it and is not shocked by a normal circumstance. One less thing to go wrong.