We live in a truly amazing time, surrounded by technologies that over the past ten years have made the business of travel consulting look very different than it once did. Make no mistake, the fundamentals remain the same: you must know your product, know your customer and know how to choose from the myriad options to achieve just the right trip. Technology, however, can facilitate that process and good travel consultants are invigorated by the new tools being offered up.
The fact of the matter is that your clients probably are very much on top of technology and enjoy finding out about the latest innovations. Why not enhance your client relationships by occasionally passing along an insight into how technology can improve their travels? Doing so will bolster your image as a confident, capable travel consultant.
For example, did you know that you can use Google without a computer? By calling 800-GOOG-411 you can get a free directory service throughout the United States. The friendly computer at Google will give you the top selections in the category you select (“Chinese restaurants”), and connect you for free. It will even send your phone a text message with the details. Why not pass along a tip like this to your clients traveling on business or for leisure? It is a tremendous service, saves time and money, and it’s news that has not filtered into the mainstream. Better yet, when you pass along the tip to your client, you demonstrate your own mastery of the many varied aspects of travel, you have added value to your client’s trip.