Morris Murdock — My top ten | TravelResearchOnline


Morris Murdock — My top ten

As I close my year of “Travel Agent Diaries” a bit of reflection is in order. What did I learn? What did I like? What did I dislike? What the hell happened to the year anyway? It seems everyone is doing a top ten list, so why not me?

Here are ten things I learned this year:

  1. Airlines have sucked the enjoyment out of flying like a fat kid with a jelly donut and a straw.
  2. Working too much has killed my golf game.
  3. Thank god for the gate supervisor at Ft. Lauderdale. His eagle eye spotted my “oversized” carry on (it had grown almost 2” with stuff I was bringing home from a cruise) and made me cough up $25 to Delta to check it. That extra 2” saved us all from a horrible crash as my over size bag would have brought the plane down for sure.
  4. Do I need a passport to go to Hawaii? I was asked this question no less than 3 times this year! No, but get a damned passport anyway!
  5. If all these airlines “value the travel professional” then why do I receive emails to my personal account that say “available only on-line?”
  6. Despite the TSA feel ups, the greedy fees, the delays, cancelations, oil spills, volcanoes, engine fires and more, people still love the thought of travel.
  7. “My friend said…” or “I saw it online…” are two of the worst phrases you can hear in this business.
  8. It seems when it’s my turn to answer the phone in the office, I have someone who wants airfare to LAX. While everyone else’s calls are for around the word cruises and luxury tours of Europe.
  9. I still get a warm fuzzy feeling when I hear back from a client that their trip was “wonderful” or “great” or “super.”
  10. There are much worse things to be other then a travel agent.

Have a great 2011 everyone and I will see you in 2011 as part of “Agent Perspectives”!

Graig Wilkins (odd spelling and all) is now a travel consultant for Morris Murdock Travel in Utah. He still specializes in Disney destinations worldwide. He can be reached at

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