3 questions your customers are asking about you | Travel Research Online


3 questions your customers are asking about you

Today, I want to discuss the Law of Attraction; and explain how to use just three questions to position strangers for a future sale or other interaction. Let’s look at one at a time.

It seems like yesterday when I discovered my first attraction to a member of the opposite sex. Well, maybe it was more “flattered” than attracted; but I bought it hook, line and sinker and fell right in step.

I was ten years old when I got my first “crush.” What was most interesting was that as soon as I learned that a female thought I was pretty cool, I immediately returned the feeling. “If Mary liked me, then I liked Mary.”

The funny thing was, that although my feelings for Mary were real and sincere at the time, I had no clue who she was, what she looked like or how she selected me as her object of desire. If the truth be told, at the time, I didn’t care. I just knew that I now liked Mary.

Unbeknownst to me, this lesson in mutual would serve me well for the next 50 years … and then some.

In general, people usually like the people who like them. It is just as important to understand that the opposite holds true. People do not like people who do not like them.

It is true for a 10-year old and it is true for a 60 year old. And, it will be true for those in their nineties. People like people who like them. The message here should be obvious–look for reasons to like people. They will return the favor.

Once people decide to “like” you, you will automatically crossover from “stranger” to acquaintance. In order to move the relationship even further, consider the following:

When people meet you for the first time, they likely are asking themselves three questions:

1. Can I trust this person? We all know that trust takes time but there is one thing you can do to demonstrate your trustworthiness right from the beginning. Focus on the person in front of you. Maintain positive eye contact. Stop any inclination to multi-task. Focus.

2. Do they know what they are talking about? The biggest mistake you can make here is to get caught in a lie or to tip your hand by sharing something that isn’t true or isn’t quite true. In other words, don’t guess. If you stick with facts, you will be working with a solid foundation. If you are not sure of something, offer to get back to the person. And then do it.

3. Do they care about me? Everybody is a VIP in their own mind. Show that you care by focusing on them and asking questions concerning their past, present and future. Then (and this should come as no surprise) listen to what they have to say.

Sales will instantly become less of a gamble once you start becoming the type of person people like to be around. Remember, people are like magnets — they all have the power to either attract or repel. Which type are you?

  One thought on “3 questions your customers are asking about you

  1. Great words, Mike! You’ve hit the nail on the head with what the consumer is thinking about us – it’s what I do when I am on that side of the desk, I just never realized it. That will definitely make me re-evaluate how I treat each client!

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