One of the things I like most about working at OASIS is my boss KeIly Bergin and our marketing director Lisa Baron. I love working with both of them and helping our agents; there is never a dull moment.
The primary focus of my job is to train our agents on our proprietary booking engine and reporting tool. Every booking that the agents make must be reported so that we can track and pay commissions. Our booking engine also shows rates and promos for all major cruise lines, and my training helps our agents find the perfect cruise for their client. It is a one-stop-shop, if you will, which makes booking a cruise very fast and convenient.
In my previous job I did a lot of traveling all over the country to meet with agents in person. My job at OASIS consists mostly of helping our agents by phone or via email. Every day is something different and that keeps it interesting.
I am the primary trainer, and because agents have different time constraints and various technology skills, it is always a challenge. To help make training easier I host webinars and have created short videos on the different aspects of our program, known as Freedom. These videos are quick and easy, and they are anywhere from 2-8 minutes. I also keep our “How to Guides” updated with the most current information. Things are always changing, so it can be a challenge to stay current. Some agents don’t like change, but if they view our videos and review the How to Guide, they will see that the program is easy and very helpful.
Another aspect of my job that I really enjoy is attending tradeshows and meeting agents in person who are looking for the perfect host, which we are. Also, meeting our OASIS members is always fun. I work closely with our BDM’s and I enjoy interacting with them. They keep me up to date on the latest news about their product and what’s happening in our industry. However, the best thing about my job is helping the agents understand our technology and hearing the satisfaction in their voice when they know they have mastered it. They are so appreciative that they have someone they can reach out to for help.
The most rewarding part of my job is when agents are willing to take time to listen and to engage in our online training. I am here to guide them through new technology and make them aware that their business will grow if they take advantage of the tools we offer. The advice I give to my agents is to not be adverse to change. The travel business is always evolving and agents need to embrace the new ideas and the technology that is offered to them.