2 Minute Marketing Video: 5 Rules of Customer Service – #5 | Travel Research Online

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2 Minute Marketing Video: 5 Rules of Customer Service – #5

To ensure that your clients come to you each and every time they want to travel, for you to develop the kind of customer loyalty that ensures repeat business, you have to WOW them. Surprise your clients. The WOW factor is often best generated by something unanticipated. WOW happens when the client does not expect the special favor. Think beyond the standard fare. 

 

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