Posted In: Departures
Tours 4 The World began as BuyNetFares in 1992, started by Rosana Chermisqui. BuyNetFares sold tour packages to Latin America to travel agents through different advertisers, and due to the success of its relationship with the airlines, also became an airline consolidator. At that time in the 1990’s, it was easier to sell packages that included airfare, especially from JFK, LAX, and MIA. Read the rest of this entry »
Posted In: Supplier Profile
Africa Answers takes you back to the glamor of old world travel; imagine Out of Africa with Meryl Streep as you explore, discover and experience all that an Africa vacation has to offer.
Headquartered in Seattle, Washington, Africa Answers is a US based wholesaler specializing in travel to over 15 different countries in Africa, including South Africa, Botswana, Namibia, Zimbabwe, Kenya, Tanzania, Uganda, and Botswana, as well as destinations in the Middle East and Indian Ocean islands. Africa Answers was launched in November 2010 as a subsidiary company of Down Under Answers, which has been specializing in travel to the South Pacific for over 23 years. Read the rest of this entry »
This happened a while ago, but it can also happen to you.
A large advertising agency lost the Mars account after 70 years of service and $70 million in annual billings. The well-known D’Arcy Advertising Agency has been respected for over 70 years. Read the rest of this entry »
Posted In: Point-to-Point
You’ve heard over and over again that you have to sell YOU as much as, or more than, you sell a supplier or destination. It sounds good, but it isn’t always obvious just how to do it.
Then there’s the challenge of finding the balance between talking about your strengths and customer benefits without it turning into a “sales pitch.” Does anyone really want to hear how great you think you are? It’s a real but important challenge to tackle. Here’s why… Read the rest of this entry »
Posted In: Outposts
Sydney is renowned for its iconic architecture, golden beaches and natural harbor. The city was settled in 1788 by Captain Arthur Phillip of The First Fleet with a total of 11 ships of convicts and officials with plans to establish a colony. One can say that Sydney has certainly come a long way since then, regularly appearing on ‘Top 10 Places to Visit’ and ‘Best Cities in the World’ lists with plenty of sights to see and things to do. Read the rest of this entry »
Regardless of how many times I have fallen and managed to get up again, I amaze myself at just how much I still don’t know, and how much I have forgotten along the way.
Today’s lesson is one you can benefit from immediately. Learn from my oversight. It is the painless way to go.
The setting is a conference room; the place where I have been making my living for the past 25 years when not waxing eloquent on the Big Stage. Read the rest of this entry »
Posted In: Travel Agent Diaries
A friend of mine is in charge of a group of 350 folks that are coming into town next week to tour the area. She asked if I would like to put a flyer about Priceless Cruising in the “goodie bags” they will be handing out. Of course – I’d be foolish not to!
So the past few days have been spent creating that flyer. My marketing guru taught me that when you create an ad, first identify the problem and then show how your business is the solution … in other words, “why” they need you. Read the rest of this entry »
I was reminded recently how this thing called “trust” really works. Trust is an intense concept. It takes months, if not years to establish… and mere milliseconds to destroy. Once you have it, however, you become an authoritative figure worth listening to.
My Inner Circle Sales & Marketing Group features an “open” phone call now and then where members get to talk, share, and collaborate. Read the rest of this entry »
Posted In: 1:1
Eliana was born in Cusco, Peru. While living there she focused her life around conservation, adventure travel, and the ecotourism industry, designing tours that explored the incredible diversity of nature, culture, and history that Peru has to offer with one of the premier inbound tour operators in the country. She spent over four years working in the Peruvian Amazon as a licensed guide for companies involved in ecotourism. Afterwards, she spent two years as a tour leader traveling throughout Peru leading families and small and medium-sized groups specializing on itineraries focused on history, culture, and nature. Since moving to North Carolina, Eliana has continued her career in tourism working as a travel consultant designing customized itineraries to all of South America, specifically in ecotourism, nature, and history. She has traveled throughout South America and Central America, including throughout Peru, Ecuador, Bolivia, Brazil, and Costa Rica. Eliana is a dedicated travel pro with extensive experience in customer service and travel planning.
Posted In: Editorial Musings
Times are tough for business. It has nothing to do with the economy or the state of the travel industry. Business is tough—period. If it were easy, everyone would own their own. So, how do you hedge your bets toward success? I am a firm believer in listening to others who are more successful than you. With that in mind, I asked several very successful agencies how they did it and came up with these 10 marketing tips. Try one, two, or all 10 and see if they work for you—and let us know. Read the rest of this entry »
Posted In: Publishers Corner
Raise your right hand if you have ever had a problem client, the type of individual that made you reconsider your entire career as a travel professional. Keep your hands raised. Now, raise your left hand if you currently have a problem client. Even at this distance, I can see most of you have both hands in the air. Go ahead and lower your hands, you are going to need them to assist some of these clients to the door. Read the rest of this entry »
Posted In: Soundings
Many travel consultants assume that if they don’t have enough clients, they cannot afford to turn away anyone. Recently a travel consultant expressed envy that others could turn away clients (or fire them). She assumed they had enough business so they weren’t desperate for clients, giving them the luxury to fire difficult ones. Translation: she felt desperate for clients herself, and any clients were better than no clients, to the point that she didn’t feel that she had the luxury to turn away anyone, for any reason. Read the rest of this entry »
Posted In: Deck Plans
Today, I am in Budapest to board the new Scenic Jasper. Our cruise takes us to Vienna, by way of Linz, Durnstein and Melk, for christening events on April 21. What can I expect while on board? Well, Scenic is hanging its hat on a couple of key differentiators:
- to be the most all-inclusive of all river cruise companies (even prepaid gratuities are included on ship and ashore); and
- its innovative space ships.
I pride myself as being an upbeat, self-motivated, make-it-happen type of guy. In fact, my business card labels me as a “Motivational Speaker”, so I must be squared away more often than not.
I am also a seasoned realist: a guy who has been around the bases more than once and who has developed the skill of spotting a creep from down the block. I am a student of the customer service game and not much gets by me. I am good! Read the rest of this entry »
Posted In: Agent Perspectives
Love to travel? Want to get paid to travel? Travel for free? Sounds exciting doesn’t it? Like the serpent offering Eve the apple in the Garden of Eden a lot of these offers are very tempting. Travel is sexy, travel is fun, travel is something a lot of us aspire to do. These ads hit all the right buttons–love, free and get paid. Buyer beware–If it sounds too good to be true it usually is. Read the rest of this entry »
Don’t you just love that phrase? “To tell you the truth.” This is on the same page as “I’ll be honest with you.”
I have a good idea. Let’s be honest with each other for a change. Let’s see how it feels to be honest. You go first.
Well, to tell you the truth, this leads me to today’s message. Keeping this among us, there are times when I just feel like throwing in the towel. Things just stop working and the harder I try, the more I find myself questioning my tactics, education, experiences, up-bringing, choice of religion, personality, and choice of after shave. Why bother? I remember once blaming it on my haircut (It doesn’t get any worse than that!). Read the rest of this entry »
Posted In: Departures
Croatia may be Europe’s best kept secret. With amazing architecture, a diverse history, and a more recent fame in Hollywood, Croatia is an amazing melting pot of Slavic, Roman, and Greek cultures. Let Central Holidays guide you to breathtaking Croatia!
“Maybe I’m not listening to your pitch because the 100 people who came before you abused my trust, stole my time, and disrespected my attention.”
“Perhaps I’m not buying from you because the last time someone like you earned my trust, he broke my heart.”
“People are never irrational. They often act on memories and pressures that you’re unaware of.”
Posted In: Supplier Profile
Aircalin is New Caledonia’s international airline, and for over 30 years, Aircalin has been instrumental in furthering New Caledonia’s economic development, and providing New Caledonians with a gateway to the world. Blessed with an outstanding wealth of unspoilt scenery, New Caledonia has always had the huge potential for tourism. Promoting New Caledonia worldwide by developing international visitor flows is one of Aircalin’s key missions. Read the rest of this entry »
Posted In: Point-to-Point
Have you ever heard the story of the girl who was helping her mom prepare a Sunday meal of roast beef and vegetables? The little girl watches her mother cut the sides off the beef before she puts it into the roasting pan and curiously asks her why she does that. The mother’s answer is simple … because her mother did it that way. They dig deeper and ask Grandma why she cuts off the sides of the beef before roasting it, and Grandma gives the same answer…because her mother did it that way. Luckily Great Grandma is still alive, so they call her to ask her the same question and she replies that the oven she used to have was so small, cutting off the sides of the beef was the only way it would fit in the oven. Read the rest of this entry »