Robert Cracknell is the Reservations Director for Rental Escapes. Whether he’s helping his own clients plan the perfect luxury getaway or helping his Reservations team find the right villa, he’s an expert on all things luxury travel. Robert has personally inspected many of the villas in the Rental Escapes portfolio all around the world. His extensive knowledge of these villas helps him curate unforgettable experiences.
Travel Research Online (TRO): What inspired you to pursue a career in the travel industry?
Robert Cracknell (RC): I have always been a very adventurous person, and while growing up it was my dream to explore and travel the world. Blending my passion and career into one was a no-brainer, which is why I joined Rental Escapes!
TRO: Tell us about your role at Rental Escapes.
RC: I oversee and support our reservations team as well as manage relationships with our property managers and travel agent networks.
TRO: What is the most important aspect of your role as Reservations Director?
RC: The most important aspect of my role is to ensure that our customers get impeccable service from our reservations agents by matching them up with the right accommodations. We offer an extensive portfolio of condos, villas, and resorts all over the world, so it is very important that our customers be matched up with the best possible location depending on their desires and needs. I also work closely with our Concierge Director to ensure that our departments work hand in hand to put together unforgettable experiences for our travelers.
TRO: Since you’ve joined Rental Escapes, how have you seen it grow and change over the years?
RC: I have been with Rental Escapes since day one, so I have seen it grow from just an idea to now one of the leading providers of luxury villas in the world. Hot new destinations and properties are always being added to our portfolio, so evolving and changing constantly to suit our customers needs and offering them exclusive products is a big part of what we do at Rental Escapes.
TRO: What sets Rental Escapes apart from other luxury accommodation providers?
RC: The focus at Rental Escapes is to put together a luxury experience for our customers, which goes above and beyond simply renting a property. We have the best concierge team in the business, and we can organize anything from a wedding to a private dinner for two on a private island.
We also recently launched an industry leading Loyalty Program for our customers. We offer points for every dollar spent, which can be used towards future travel and concierge services. For our guests who go on multiple trips per year, the points add up quickly and can cover the cost of services like a car rental, private chef, or even excursions like a catamaran cruise or jet skis for their next stay.
TRO: What kind of experience can travel agents expect when they work with Rental Escapes?
RC: Rental Escapes has grown so quickly because of our strong ties to travel agencies, and we LOVE our travel agents! Travel agents can expect the same great service that we provide to our customers directly; we also split all commissions (average is 10% from the base rate). Our reservations team has in-depth knowledge of the locations and villas we offer, so travel agents can expect that their customers will be matched up with the best possible home for the needs of their group.
TRO: What is the one thing you want travel agents to know about Rental Escapes?
RC: The more information from the customer, the better! With such a large portfolio of offerings, it can sometimes be daunting as a travel agent to sift through the thousands of online listings available for vacation rentals. Let us do the work! By gathering information from the client regarding their ideal budget, group size, ages of any children, and special requests, our agents can best assist in pairing up your clients with the best home.
TRO: What has been your favorite travel destination to date?
RC: The Hawaiian Islands by far, each has such a unique flavor and I jive so well with the ‘aloha’ spirit!
TRO: What can travel agents expect to see from Rental Escapes in the future?
RC: Travel agents can expect a constantly growing portfolio with the hottest new villas and resorts around the world. We are also working on an app that will change the face of concierge services for our customers, with booking functions and day-by-day itineraries viewable from the app to ensure seamless travel.
To learn more about Robert Cracknell and Rental Escapes, visit them online at www.rentalescapes.com.