Mike Marchev is the author of the sales book titled Become The Exception and is a popular speaker at industry events. You can receive a complimentary copy of his Special Report titled “Your 12-Word Marketing Plan.” Email Mike and put the number “12” in the subject box. Also, ask about his 3rd Annual Training Cruise coming in November. Mike@MikeMarchev.com.
Customer Service Wisdom #3: Focus On The Little Things
3. Focus on the little things.
You don’t need theatrics to impress me. What grabs my attention are the small courtesies that clearly indicate that I am important to you.
Perform small courtesies daily. Let me know that you care.
You can begin by calling me back when I leave a voice message.
You can start your emails to me by using my first name and clearly indicating in your email that you are talking to me.
You can thank me for contributing to the success of your business (if, indeed, that is the case.)
You can look me in the eye when you are speaking with me and ask me more questions about what I think.
It is the little things that people will notice. Little things ARE the big things.