Making your phone smarter | TravelResearchOnline


Making your phone smarter

On March 10, 1876, the first successful telephone transmission of clear speech was sent. Alexander Graham Bell spoke into his device, “Mr. Watson, come here, I want to see you,” and Watson heard each word distinctly.

Today, a short text with maybe a smiley face would say the same thing.

But, are we using our smart phones to their fullest? I don’t think so. While Bell knew Watson well, do you know everyone well enough to just send them a text or email and consider the message sent and received?

A phone is designed for voice communication. This is still one of the best ways to get a message across to customers and prospects. Here is a novel idea, the next time you need to let someone know about a super travel value package or cruise, call them. As the saying goes, ‘reach out and touch someone.”

Yes, the smart phone is a great tool but don’t miss using the greatest feature in the device, the ability to speak to someone.

Let’s look at a few of the benefits of a phone call vs. a text or email;

  • Much more personal. Your personality comes through and your enthusiasm also shines.
  • Emails/texts can leave people wondering. A conversation gives people the opportunity to respond immediately.
  • Reminds customers/prospects of you and your business. They can speak directly to you. It builds the relationship and trust.

Some of you are probably thinking that not all your clients want a phone call. This may be true and may be old school; but why not ask your client or prospect what is their preference of communication.

I can personally attest to the fact that some of my best and most valued clients prefer a phone conversation especially when purchasing a pricey vacation. Think of a personal phone call as a verbal handshake. It is very personal.

Be “Smart” with your phone and get back to basics and use it as a phone and you may be surprised by the results you get.

P.S. Feel free to call and let me know how this tool works for you 505-463-5653.


Keith Powell is a renowned travel industry speaker and author.  Having crisscrossed the globe from Bangkok to Cannes, from Rio de Janeiro to Vancouver, Keith has presented before a vast array of audiences. Known as “The Business Revivalist,” Keith’s passion is in helping entrepreneurs grow professionally.   His book “The Transforming Power of Achievement” is available at Wanna see more?

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