On March 10, 1876, the first successful telephone transmission of clear speech was sent. Alexander Graham Bell spoke into his device, “Mr. Watson, come here, I want to see you,” and Watson heard each word distinctly.
Today, a short text with maybe a smiley face would say the same thing.
But, are we using our smart phones to their fullest? I don’t think so. While Bell knew Watson well, do you know everyone well enough to just send them a text or email and consider the message sent and received?
A phone is designed for voice communication. This is still one of the best ways to get a message across to customers and prospects. Here is a novel idea, the next time you need to let someone know about a super travel value package or cruise, call them. As the saying goes, ‘reach out and touch someone.”
Yes, the smart phone is a great tool but don’t miss using the greatest feature in the device, the ability to speak to someone.
Let’s look at a few of the benefits of a phone call vs. a text or email;
- Much more personal. Your personality comes through and your enthusiasm also shines.
- Emails/texts can leave people wondering. A conversation gives people the opportunity to respond immediately.
- Reminds customers/prospects of you and your business. They can speak directly to you. It builds the relationship and trust.
Some of you are probably thinking that not all your clients want a phone call. This may be true and may be old school; but why not ask your client or prospect what is their preference of communication.
I can personally attest to the fact that some of my best and most valued clients prefer a phone conversation especially when purchasing a pricey vacation. Think of a personal phone call as a verbal handshake. It is very personal.
Be “Smart” with your phone and get back to basics and use it as a phone and you may be surprised by the results you get.
P.S. Feel free to call and let me know how this tool works for you 505-463-5653.
Keith Powell is a renowned travel industry speaker and author. Having crisscrossed the globe from Bangkok to Cannes, from Rio de Janeiro to Vancouver, Keith has presented before a vast array of audiences. Known as “The Business Revivalist,” Keith’s passion is in helping entrepreneurs grow professionally. His book “The Transforming Power of Achievement” is available at www.keithpowellspeaker.com. Wanna see more? www.coffeewithkeith.com
