#4: Your Tone Speaks Volumes | Travel Research Online


#4: Your Tone Speaks Volumes

Truthfully, we all have our little problems and concerns. I am fully involved with mine, and quite frankly, I just don’t have the time or the interest to adopt yours as my own.

As a general rule, people like to be around people who appear to have their act together. With this in mind, here are three things to think about:

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  1. I was “in” your tone when speaking on the telephone. What you were thinking may not be what others are hearing.
  2. When feeling a little funky, stay off the phone. If you do answer it, you better be good at pretending that you are feeling good.
  3. Remember that 100% of your marketing dollars are spent for the single purpose of having someone contact you. When your phone rings, don’t blow it by sounding like you have 400 pounds of dead-weight on your shoulders.

Mike Marchev has lots more to share with you. Email him today to receive a Special Report titled, “THE BEST ADVICE I EVER GAVE TRAVEL PROFESSIONALS” at mike@mikemarchev.com Be sure to write the word “advice” in the subject box, and while you’re at it, include what you enjoy about reading Mike’s column.

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