Hey, I’m The Customer: Customers Can Tell | TravelResearchOnline


Hey, I’m The Customer: Customers Can Tell

“Something to think about: when you value people your sincerity causes them to feel good about you and trust you.”

Hey, I’m The Customer — Ron Willingham, page 33

I’m reminded of the fact that in order to be considered as interesting, you first must become interested.

Click on the book to grab your own copy of "Hey, I'm The Customer"
Click on the book to grab your own copy of “Hey, I’m The Customer”

I also want to remind you that 99% of the people in this world believe that a dog can tell when a person is frightened of it. The interesting truth is that most people exhibit this exact same phenomenon, in that they can tell if the person they are speaking to is the real deal or not.

I can tell if you are genuinely interested in me. And you can bet your bottom dollar that unless I arrive at a positive answer, you will be suspect in everything you say or do in my presence.

It is imperative that if you want to make a good impression you must look people in the eye, refrain from interrupting their thought pattern, respond to what they are saying with interest and intelligence, and count to three before you begin talking.

If your mission is to get other people to feel good about you and trust you, it is high time you leave your stories and experiences behind, and become fully entrenched in what other people are saying.







Mike presents a business-building webinar on the third Thursday of every month sponsored by AmaWaterways. To receive monthly invitations send Mike an email with the words “business training” in the Subject Box. You will also receive a link to the recorded version.

For information on Mike’s Fourth Annual Training Cruise, email Mike at mike@mikemarchev.com with the word “cruise” in the subject box.

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