Little Things Count | TravelResearchOnline


Little Things Count

Little things make a huge difference in the way we are perceived among strangers. Here is an example of proof as it pertains to my public speaking business.

I direct a question to a woman in the audience. I ask the women if she would recognize and appreciate the courtesy of a man opening a car door for the woman. A resounding “YES” comes back from the group. Women from all audiences appreciate this courtesy although they are fully capable of opening their own doors.

Women do not NEED this courtesy, but they do appreciate the courtesy. And more importantly, they NOTICE.

Many people have become lazy. It is for this reason I call your attention to this enormous opportunity awaiting to position you as someone special.

The car door was just an example. I am sure you can think of many similar situations. How about simple eye contact. Or opening and holding a swinging door…any door, like at a Department Store. Or walking people to the door. Or allowing a person with two items at the super market to jump in front of you. Or calling people back in a timely fashion. Or sending thank-you cards. Or introducing yourself first, or standing when somebody approaches.
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There are a million examples of forgotten courtesies. And thanks to our laid back society, each time you make an effort, you will be noticed for it.

I am not pontificating or telling you what to do. I am suggesting that if you put a little more thought into your actions, you will benefit greatly from this unexpected behavior.

Today and for the rest of this year, focus on doing little things well. Be polite. Be courteous. Be kind. Be alert. Be attentive. Be considerate. Be sincere. And when possible, add a little something special (extra) to the relationship.

Mike Marchev Mike Marchev has plenty of stories, strategies and tactics to keep you on top of your game.
Mike will be conducting his 5th annual Travel Sales & Marketing Business Development Cruise, sailing the Freedom of The Seas from Ft. Lauderdale. Email him at for complete details. Five cabins are still available.
Mike’s daily column is made possible by AmaWaterways.

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