Monthly Archives: May 2018

Posted In: Spotlight

Island Hopping with Celestyal Cruises

The Greek islands number from 1,200 to 6,000, while the inhabited ones range from 166 to 227. Each one has the turquoise waters of the Mediterranean area, and beaches galore. Though, each also has its own style and culture. Today we’re going to look a few islands the traveler will enjoy in a relaxing and romantic way. Thanks to Celestyal Cruises, today you’ll learn all about why these islands are the perfect getaway.

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Contrary to popular belief, your biggest problem may not involve your failure to communicate.

A few years back, the movie Cool Hand Luke starring Paul Newman identified a universal concern as it pertained to the business world. In a famous scene, the feisty prison warden directed his wrath toward Newman and said in a threatening tone. ”What we have here, is a failure to communicate”. Read the rest of this entry »

I’m Just Sayin’…

Since entering the travel industry in 1984 I have effectively uncovered a simple way to hold on to your valued clients. Notice I did not label them “customers.” I will explain why shortly.

Having recently been introduced to a shameful statistic I thought it timely to give you my opinion on this subject. See if you can swallow this dose of reality: When interviewed, travel agents believe they retain 78% of their paying customers. When interviewed, paying customers believe this number is closer to 35%.

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A Minor Inconvenience

It’s that email every travel agent dreads, “Subject: Flight Cancellations: Airline.”  The email arrived as I was returning from a mid-year conference and two-night inaugural cruise. I was sitting in traffic at a stop light when the email popped up on my phone. A planned ATC (Air Traffic Control) strike would close the airport in MRS (Marseille Province Airport), causing my clients’ flight from VCE (Venice Marco Polo Airport) to be cancelled in two days. The notice arrived late in the evening Italian time, but with two days’ notice to my clients as well as the transfer company. The time difference would also allow me to search for options on flights.

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Posted In: Supplier Profile

Founded in 1983 by Henry Lewis, Vantage Deluxe World Travel has been sharing the joy of travel for 35 years. Since then, over 1 million travelers have created lasting memories with Vantage. Vantage’s river cruises and land adventures are designed for the traveler who wants to truly experience the world, and the varied cultures within it. Their goal in 2018, after all these decades, is still the same – to create a personalized experience for each and every traveler.

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Refuse To Get Bored

New Orleans is where I first read the four words in today’s title. They immediately caught my attention. I was waiting for a flight to Atlanta while reading the Sunday edition of The Times – Picayune, wondering what the heck a “Po’ boy” was on the breakfast menu.

‘Refuse to be bored’, read the headline.

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Posted In: Outposts

At the southern section of South America is the area known as Patagonia. It is a massive, natural place full of magic. With large expanses to hike or take tours, Patagonia gives the traveler a look at the beauty of the end of the world. There are many sights to see including glaciers, mountains grazing the sky, and reflective lakes.

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Posted In: Publishers Corner

All Thumbs

Technology is a wonderful thing.  On our desktops are portals into the sum knowledge of mankind.  Have a question?  Get an answer.  Better yet, we are no longer confined to our desktops as phone-sized devices allow us to carry our wireless connectivity with us wherever we go. Via social media, email, and texting, we are instantaneously and forever wired to each other.

Except when we aren’t. Read the rest of this entry »

Posted In: Editorial Musings

Is my agency worthless?

A recent TRO article by Dan Chappelle terrified me. Not because it suggested that we might be better off being more like McDonalds; but that there might be a huge cost to forging out on your own as a solopreneur.  My agency might be worthless! Read the rest of this entry »

Posted In: cartoons

King Cartoons – May 25, 2018

Make My Life Easy

That was the headline of the article I read on page 14 of the AARP Bulletin. (This is a weekly news “rag” for those of us refusing to take on the behavior of a “fossil.”

The subhead read, “From cookies to cell phones, dog food to discount drug cards, Americans are finding that more is less.” There are just too many choices available to today’s consumer.

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Posted In: Deck Plans

Sapphire Princess emerged today from a two-week dry dock in Singapore. The ship has been upgraded with refit onboard spaces and product innovations. After finishing up a season cruising throughout Asia, Sapphire Princess departed on a 28-day voyage from Singapore to London to begin European voyages to the Mediterranean and Northern Europe including Monte Carlo, Lisbon, Brussels, St. Petersburg, and an opportunity to cruise the Norwegian Fjords during Summer Solstice.

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Posted In: 1:1

Louie Melhem

CMO

After joining CTS in 1990, Louie has overseen the Sales and Marketing for CTS. His familiarity with the products and the markets that CTS offers are one of the main reasons why CTS is where it is today. Louie holds a BA from the University of Michigan and a JD from the Detroit College of Law.

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Posted In: Agent Perspectives

Window on Britain

If you, like me and around 2 billion others around the world, watched Saturday’s magnificent Royal Wedding here are a few very good reasons why you should choose the Royal Borough of Windsor and Maidenhead as a hub for tours in Britain. Indeed, Windsor is worth very serious consideration as the starting point for tailor-made tours and pre- and post-cruise extensions.

Traditionally, when you get to Heathrow, you then join the weekday traffic jam heading into London. The alternative suggestions in my top three stories will resonate with all your anglophile, frequent travellers to these shores.

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Posted In: Luxury Travel Tips

For many years, I counseled home-based business people. I was uniquely qualified in that I had owned a successful travel business before entering the world of corporate bureaucracy. When I made the leap back to sole proprietorship, it was baptism by fire and I had to adapt rather quickly. I discovered that as a professional working from home, there were a few things I needed to do differently than working from an office. Five things come to mind that every home-based professional must do to thrive.

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Does Size Really Matter?

A very interesting thing happened to me while I was on vacation last week. I finally managed to read a non-business related fiction piece. This is news in and of itself. Believe me. This is big news.

I noticed by the fifth chapter that all the chapters in this 550 page Jack Reacher thriller were “short.” Two to three pages at most. This confirmed my belief that most people have short attention spans and that in order to grab and keep their attention and interest, you’re best to do so in bite size increments.

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Two Lessons From “Le Blanc”

As many of you know, Le Blanc is one of Palace Resort’s upscale properties. With ten total locations Palace Resorts provides great experiences in their all-inclusive destinations. My wife and I were fortunate enough to celebrate our 33rd wedding anniversary at Le Blanc in Cancun.

You have heard me report many times before that a white beach is a beach, and a free Pina Colada is another free drink. Most hotel showers have hot water and many, if not most, resort pools have enticing walk-up bars.

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The Word Was Balance

This is an important concept as we all struggle to make ends meet while trying to keep our sense of humor as we make our livings. Like everything else in life, achieving BALANCE is easier said than done.  We chuckled at the notion that as we grew older (more experienced) life would get easier. No such luck! Read the rest of this entry »

Prove Yourself Wrong!

We all make assumptions on a daily basis. We would all be surprised to see just how many of them are wrong. I have a new challenge for you. Try and prove yourself wrong–at least about the negative things.

When it comes to both your business and personal life, how many times have you said that you can’t do something? Or that something is not possible? Go ahead and take a minute to think about it.

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Posted In: 60-Second Geography

Portugal is one of the oldest states in Europe. It lies on the very western edge of Europe, on the Iberian Peninsula. This country has influenced the world through its maritime explorations, art, and literature. The streets will often be filled with colorful festivals, and many UNESCO World Heritage sites dot its landscape. Back Roads Touring wants you to know all about this glorious country.

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Posted In: 1:1

​David Morris | President

For more than 35 years, David Morris sailed to the top of his profession with Cunard, Crystal and most recently, as Exec VP Sales & Marketing Worldwide for Silversea Cruises.  “Starting DMI has put all the pieces together where I could further expand my expertise, while bringing companies an added level of sales and marketing experience.”  Throughout his career, David has maintained contacts & friendships with the “Who’s Who” of industry, both inside and outside of travel.  These relationships are key to his unique ability to revitalize existing business and cultivate new business where it had not previously existed. His work on behalf of philanthropic foundations and organizations is legendary.

 

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