Customers have many options today. They don’t have to use you. But, if they choose to give you a tumble, for heaven sake don’t blow the opportunity to fatten your wallet by picking up the telephone without realizing the power that is in your hands. You can do a lot of good with just a few words spoken in a positive tone. You can do just as much harm uttering the same words in a tone that is less than adequate.
Being good when you feel like being good is easy. Being good when it is time to be good is what separates the pros from the amateurs.
Today more than ever, finding and keeping clients is a full-time challenging assignment. The good ones work at it. The mediocre ones think they have it knocked. They don’t. Be good. Be a professional who is always striving to get better.
Approach both incoming and outgoing calls with the unbridled respect they deserve and demand.
It is truer today than ever. Your future lies in your hands…and in the sound of your voice.
Mike Marchev freely shares his experiences, strategies and observations with travel professionals in an effort to keep them on top of their game. For a complimentary copy of his 12-Word Marketing Plan send him an email at firstname.lastname@example.org.
Mike’s daily column is made possible by AmaWaterways.