Transcend Public Opinion (Part One) | TravelResearchOnline


Transcend Public Opinion (Part One)

Over the years, the sales practice has appropriately earned a pretty poor reputation. To grasp the scope of the negative predicament salespeople have created try this exercise: Walk over to the person nearest to you (spouse, friend, co-worker, stranger…it doesn’t matter) and ask what word immediately comes to mind when you say “salesman.”

Did you hear any of these very predictable responses: Sleazy; crooked; fast talking; unscrupulous; dishonest; shifty; lacking trust; lacking ethics; liars; car lots; insurance; egotists; manipulative. I’m sure you can come up with a few thoughts of your own…perhaps even based on a previous personal experience.

I am aware that some of you salespeople will take exception to this exercise. The words that come to your mind might include honest, trustworthy, friendly, helpful, courteous, etc. Quite frankly, I envy your sunny disposition and self- esteem but I must respectfully inform you that you are an island in a sea of cynicism toward sales professionals.

The reason why these less-than-attractive labels of the sales profession persist results from a concept known as “easy entry.” To become a salesperson all you need to do is to have a card printed identifying you as a salesperson. Good, bad or indifferent, this is how too many small companies create their sales force. They find people who can “fog a mirror” and they go out and print them business cards. The sooner you acknowledge this reality, the more quickly you can combat it.

A Story Worth Repeating

In 1987, I was teaching marketing courses to both graduate and undergraduate students at Fairleigh Dickinson University (FDU) in Madison, New Jersey. On the first day of a new marking period I asked an undergraduate class…


“How many of you in this room, are interested in helping people after graduating?”

Virtually every hand in the class went up.


I asked a second question, “How many of you want to earn a lot of money as soon as you graduate?”

For a second time, every hand in the class shot up.

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I followed with a third question,
“How many of you upon graduation would like to be in a position where you can be your own boss?”

99% of the students had their hand in the air.


Then came the eye opener, “How many of you are planning on becoming salespeople?”

Not one person in the class raised their hand.


This response paints an accurate picture of the public perception of the sales profession today.

How could we have let this happen? Where did we go wrong? Is it that every consumer has been injured by a salesperson and is carrying a grudge? Do we owe this negative press to Al Bundy, the TV Sitcom shoe salesman on Married With Children? Or, how about Herb on the old TV show WKRP in Cincinnati who was always wearing loud sports jackets that didn’t match his pants?

(This message will conclude on Monday.)

Mike Marchev

Mike Marchev freely shares his experiences, strategies and observations with travel professionals in an effort to keep them on top of their game. For a complimentary copy of his 12-Word Marketing Plan send him an email at

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