A phrase I find somewhat humorous (not) while talking on the telephone is one you might be guilty of yourself. “I know you’re busy so I’ll let you go.” Translation: “I’m done talking to you. I have better ways to spend my time. I gotta go. Ta-ta.”
I am reminded of an old Yogi Berra saying that reminds us “It’s not over ‘til it is over.” Your conversations are not over until they are over. This is particularly apropos if you are interested in making a favorable “lasting” impression when speaking to both prospects and current clients.
I’ll cut to the chase, and leave you with today’s reminder. DON’T RUSH YOUR “GOOD-BYE’s” ON THE TELEPHONE. First impressions may be important, but it is the “last” impression that is the most memorable. And believe me when I tell you, that most people can tell when they are receiving “the bum’s rush.” You have worked too hard to screw up any relationship simply because you choose not to close the conversation favorably.
Allow the person on the other end of the line to completely finish their last thoughts. Then, in a slow and sincere tone thank the caller/callee for their time. Then pause before saying good-bye. And here comes the magic: DO NOT HANG UP BEFORE THEY DO.
And now to an update: (You be the judge if this is good or bad news.) In 2021 my column on Travel Research Online will appear on Monday. My daily missives will now be weekly. I will do, and say, everything in my power to help you maintain confidence in your abilities and to offer ideas that will help you grow your businesses. January 4th will be the first edition of the new column.
Mike Marchev is always looking for a few more proactive travel professionals to join his Sales and Marketing Club. Send for details.