2 Minute Marketing Video: 5 Rules of Customer Service – #2 | Travel Research Online

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2 Minute Marketing Video: 5 Rules of Customer Service – #2

Clients enter into a professional relationship with you not fully understanding what you do. It is your job, as the professional, to teach them, to train them in their responsibilities and in your own role in the travel planning exercise. Assume responsibility for the course of the relationship. Take charge. But respect your clients. Your attitude is written all over your face. Clients will inevitably sense the way you approach them, the way you feel about your responsibilities.

 

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