Frontier Airlines, one of the most well-known budget carriers in the United States, has announced that it will no longer offer phone service to customers who want to speak with a live agent. Most major airlines still offer customer service lines for their passengers. In recent years, low-cost carriers such as Frontier Airlines have become increasingly popular, offering passengers more affordable flight options than traditional airlines at the expense of certain services that are considered non-essential.
This move by Frontier Airlines will make it harder for customers who prefer speaking directly with an agent when making arrangements or having inquiries answered. As part of this new model, customers will now be required to utilize their web-based self-service platform or contact customer support via email instead.
It’s worth noting that even though many major airlines still maintain a customer service line for its passengers, these call centers are becoming less effective and efficient due to rising call volumes and limited resources. The average wait time on airline customer service lines can range anywhere from five minutes up to two hours depending on the time of day and how busy the call center is at any given moment.
For future flights booked through Frontier Airlines, customers must therefore adjust their expectations accordingly, using other available means like email or web self-help portals in order to resolve their issues as quickly as possible.
Overall, while cutting out phone service may lead some people feeling frustrated or overwhelmed, Frontier indicates this move will ultimately benefit its passengers by allowing them quicker access to answers about their journeys without having to wait on hold for long periods of time.
