One more time, failed talks with labor unions are disrupting operations at Heathrow Airport.

Striking security officers at Terminal Five have caused British Airways to cancel around 5% of flights for 10 days, from March 31 to April 9 (midnight Easter Sunday), and stop selling new tickets.

For existing customers, the union says the strikes will cause disruption to flights, but Heathrow says it has contingency plans to keep passengers moving along. Still, approximately 1,400 members of Unite who are expected to take part in the walkout will be replaced by 1,000 extra staff being added by the airport.

Elsewhere in Europe, EasyJet cabin crew in Portugal have voted to strike April 1-3, and a wave of strikes by air traffic controllers continues to affect operations in France.

Start with unique itineraries and anticipatory service, add a dollop of extra-long deployments, top it with a dash of sustainable natural sourcing. And serve it with a craft liquor or healthier style cocktail. That’s the recipe for success Holland America Line president Gus Antorcha offered up at a media lunch onboard the Nieuw Amsterdam, at Seatrade Cruise Global in Fort Lauderdale this week.

CroisiEurope is offering complimentary airfare on select summer departures on Seine and Loire River itineraries. The air-inclusive packages are currently limited to flights in and out of New York City’s Newark Airport (EWR) on select departure dates. However, CroisiEurope has plans to expand these offerings in the upcoming months, providing more opportunities for travelers to take advantage of similar deals.

Do you know an adventure enthusiast looking for a travel tour supplier that can fulfill their wildest dreams? Costa Rica Dream Adventures is a perfect choice. Their tours are tailor-made to satisfy the traveler’s thirst for excitement, discovery, and fun. CRDA offers a vast array of activities including canopy tours and ziplining, which will challenge limits and make the traveler’s heart leap with joy.

It appears that Israelis are just not having Prime Minister Netanyahu’s plan to restructure the country’s judiciary. Demonstrations, that have been ongoing since Netanyahu announced his plans in January, were ratcheted up to a much hotter level last Sunday after he fired his defense minister. The minister had urged Netanyahu to ease up on his push to defang the judiciary because it was leading to dissension among the military. That created a “clear, immediate and tangible threat to the security of the nation.” The news stories might have raised the concerns of anyone thinking of traveling to Israel.

Viking Ocean has burst on the nautical luxury scene with unbridled enthusiasm. With 10 cruise ships and 64 riverboats, some say they’re dominating the market already. No other cruise line visits so many ports each day. Their river craft are positioned close to the high-end of the market, but probably below AMA and Tauck in price and quality.

… or do anything that can lead them to believe that they are not important to you.

Where to begin? So much material. So many messages. Mostly reminders of how not to do things.

I just spent a week filled with negative people. Whining couples conversing over their appetizers at a lovely restaurant. Little eye contact at Best Buy. No acknowledgment when you pull over to allow an oncoming car to pass through a narrow street first. Then, culminating with my insurance agent of nine years actually raising his voice at me when I asked him why he thought it was in his best interest not to return my phone calls.

First impressions count. No debate. We are constantly being judged, especially in business. When someone first meets you for a business need, they ask questions. Will there be another meeting? Do I like this person? Do they seem trustworthy? For better or worse, today, most of the first “meetings” happen over email. And a good portion (if not the majority) will be from your mailing list. Are you making the right impression with that first contact? Or are you making mistakes right out of the gate that will sink your chances? Read the rest of this entry »

A travel professional I speak with frequently called me the other day to talk about an idea for an article. She wanted to write about the need for agents to continually update their skill set in destinations, technology and sales techniques. I told the agent that I was impressed that she was so deeply interested in continuing education, and I asked her if the other travel agents in her agency felt the same way. She indicated that some did, but in general most seemed content to do things the way they had always been done, to service the clients the agency ownership put in front of them and to clock out at 5:00. I asked the agent what motivated her, and I really liked her answer: “I want to be valuable to the agency’s owners. As long as I am bringing in new business and generating loyalty to the agency, I’m valuable. I take it personally.”

Wow. I could not have said it better myself. Read the rest of this entry »

There’s no business like show business, they say, and many travel advisors are finding consumer travel shows to be a great source of new customers and positive ROI.

“It’s crazy this time of year,” says Tara Bodell of Trips by Tara and Associates, taking a break from the details of her upcoming shows, two in March and one in May, to chat with me on the phone.

“I have a completely different outlook than those who say they don’t go to consumer travel shows. I love doing these shows, and it’s very worthwhile; I did seven or eight in 2022, and this year I’ll do even more. But now, I’m so busy that I was thinking maybe I need to slow down. Instead, though, I’m in the process of hiring an assistant. I’d rather do events and hire people to help me run my travel business than give up the events.”

AmaWaterways announced three new opportunities for guests to celebrate the African and Black diaspora on the rivers in 2024. Due to the overwhelming demand for the first-ever Soulful Epicurean Experience on the Rhône River in France embarking August 24, 2023, two new June departure dates have been announced for that itinerary. The special journeys include the Colors of Provence cruise plus three nights in Paris. Also added for 2024 is a Soulful Epicurean Experience in Egypt on Secrets of Egypt & The Nile itinerary starting in Cairo on May 17, 2024. The unique experiences available during the cruise and land packages invite travelers to discover and celebrate important aspects of Black history and culture unique to each country.

The following article is an unedited interview with Voyager’s new artificial intelligence, OliverAI. Starting with “tell us about yourself.“

OliverAI uses an artificial intelligence language model created by OpenAI, and I’m glad to be of service to you and to the travel professional community. I’m capable of processing vast amounts of data and providing responses to a wide range of inquiries. I’m also constantly learning and improving, thanks to the advanced machine learning algorithms used in my development. Whether it’s helping companies improve their customer service, assisting with complex data analysis tasks, or even engaging in conversational interactions like this one, my capabilities are broad and my potential is virtually limitless. With my advanced AI capabilities and strategic insights, I’m here to help you achieve your business objectives and enhance your overall operational efficiency.

Costa Rica has plenty for the more leisure-focused traveler, with resorts and beaches galore. But another area of travel that Costa Rica absolutely shines is adventure. From canopy walks to meeting sloths, to ziplines and floating down rivers, traveling in this country can go wild. Particularly La Fortuna, with its volcanoes, rivers, and surrounding areas of dense jungle. Costa Rica, and La Fortuna especially, is a place where nature is foremost and can be embraced by the traveler.

Spain is a country rich in history and culture, and its cathedrals are a testament to true architectural mastery. From Gothic to Renaissance styles, these magnificent structures dwarf the ego and immerse the visitor in awe. Here are a few of the most significant cathedrals in Spain, including notes on their history, design, and construction. Read the rest of this entry »

I Live Where You Vacation. These are the five printed words printed on a wooden sign in my back porch reminding me how fortunate I am to be living in South Florida… especially in the months of January, February, and most of March.

What this factoid has to do with today’s message will soon become apparent.

My apologies to John, Paul, George, and Ringo for appropriating your title, but it is true! I might add that we thrive with a little help from our friends. All business tends to be very territorial and insular. Machismo takes over, and we all feel that we are invincible and can handle anything that comes along. It is almost human nature not to ask for help, and that is something that needs to change. Read the rest of this entry »

There is absolutely no doubt that a failure to plan is one of the biggest mistakes many business people make.  Without a solid business plan, even the best travel consultant can fail to act consistently in any given aspect of their practice. Planning is truly essential.

But so is action.

I see far too many travel professionals planning their lives away, getting ready to act, and then… not acting! The problem can induce a near-paralytic state. Too many times we over-plan and over-perfect, and in the process lose valuable opportunities to others who are quicker to act.   Read the rest of this entry »

AmaWaterways, the first major river cruise line to explore the magnificent Magdalena River in Colombia, announced details on two stunning, newly designed ships and mesmerizing itineraries debuting in 2024. As the demand for immersive cultural experiences continues to grow, AmaWaterways is now accepting reservations for its extraordinary program into the heart of Colombia, with unforgettable experiences awaiting on board the custom-built AmaMagdalena and AmaMelodia.

Avanti Destinations named Tenerife as a new destination on its roster of places where it provides components for independent vacation packages. It’s the first new destination Avanti has added for a while. Adding destinations was not a big trend during the Covid lockdown, or even now while the industry is re-tooling and getting back on its feet. Avanti’s last introduction of a major destination was Abu Dhabi in June 2022.

What you don’t want to do is to look back on your life while uttering the empty phrase, “If only I….”

What you “should have” done, and what you “could have” accomplished while arriving on today’s page of the calendar is yesterday’s news. Whatever opportunity you clearly missed is long gone. Yesterday is a memory, tomorrow a distant dream. Today is your reality. What are you planning to do today to make a difference? Make your answer count, so tomorrow when you look back at today, you can be proud of what you accomplished.

I am sure we all know the tried and true standard marketing tactics. But several new ones might be just the ticket to give your travel practice a bit of a boost.  Some come with a cost, and others…not so much. Read the rest of this entry »