I was sitting here today, the first day at work in 2018, and reminiscing about all the changes in this industry over the last 35+ years and all I have learned.
Let’s go back to January 2, 1980.
It’s a new year, the start of my 2nd year running our family’s Milwaukee travel agency. I already have made up my mind on the changes that I’ll be making around here this year. First, I’m going to add another agent, bringing our selling staff to 8. They’re all full-time employees since the IC concept hasn’t yet caught on – we’ll have to wait another 15 years before that phenomenon really changes things in the industry.
Iceland’s volcanic eruption in 2010 might have caused air travel havoc, but it also started a boom never seen before in Iceland’s tourism. It wasn’t too long ago that Iceland could expect about 350,000 visitors a year – not a bad figure for a country with a population of around 330,000. But in the year following the eruption, tourism began to increase by unprecedented numbers.