Recently some airline CEOs have been asked about their vision of the future. Coincidentally, both Delta Air Lines CEO Richard Anderson and American Airlines CEO Richard Arpey share the same vision, or in Arpey’s case, “dream.” Regardless of the terminology, both men indicated they foresee a future in which travel intermediaries pay for the privilege of selling their product. A reverse commission, if you will.
Much like Aldous Huxley’s Brave New World, both men envision a utopia that punishes individuals for breaking from their planned universe. They see a world in which everyone will happily accept that what they say is right and good. A world in which travel agents and online travel agencies will pay for the privilege of selling what has become a transportation commodity, and not a pleasurable one at that. They see a place where they, not the customer, are the center of the universe. Read the rest of this entry »
Everyone makes New Year’s resolutions, right? Some people might have a long list of personal goals while others might mix in a few professional resolutions. I think everyone, no matter who they are, can add “cut unnecessary expenses” to their list. I know that this is one of my top goals for 2009, both at home and in my agency. Continuing on a professional level, now more than ever I’m looking to separate my agency and our services from the competition.
Luckily, I’ve found a way to achieve both goals with one move—I’m going green. Read the rest of this entry »