Author Archives: Nina Van Harn

There are 3 articles by Nina Van Harn published on this site.

Connecting with your suppliers

My DSM Rocks!

Just how many agents can say that about their District Sales Managers? How many agents actually know who the DSM for their preferred suppliers are? Sure if you sell half a million dollars worth of their product they are banging down your door offering support, co-op funds and a brainstorming mind. However, what if you have come across a product that you just know you would be successful selling but don’t have the booking history to garner all that attention? How do you convince your area Reps that you are serious about their product and worth the effort of support? Read the rest of this entry »

Making the connection: Part 2

As promised in my previous column, here are the “nuts & bolts” of connecting with your clients electronically. First, let me start by stating that because there are more options with all the new technology out there than there are types of clients, I can not begin to list them all. However, I will tell you what has worked for me and what I have seen others use. Read the rest of this entry »

Making the connection

As a home based agent I do not interact on a face-to-face basis with the majority of my clients. In fact, I probably have met 2% of them in person and only heard their voices 50% of the time. So, how do I keep in touch and connect with them? How do I let them know that I am a real person that really cares about their travel needs? How can I convey the depth of my knowledge and professionalism? These are questions I continually ask myself and I would imagine other agents do as well. How can we reach further than our desks and tap these people on the shoulder and say “I am a real person!” while implementing the use of the wonderful technologies we have today? There is no right answer for everyone, but email is my number one way of communicating with clients. Read the rest of this entry »