Author Archives: Shelli Nornes

There are 2 articles by Shelli Nornes published on this site.

Facebook boosts

Every business owner knows the importance of social media. You must have a presence, even if it is a small one. Facebook is my main social media avenue, but I also have a Twitter account. Even though I do not use Twitter, I was able to set up my Facebook account to automatically Tweet posts to my Twitter account so it appears active. This has allowed me to have a Twitter presence without ever logging in. Visit for details on how to do this. Read the rest of this entry »

So you lost a client–man up!

We have all felt the sting when we learned that a client we have worked hard to close a sale with ends up not booking with us. It is frustrating, disheartening and frankly, it hurts. Recently one of my IC’s called and asked “What am I doing wrong?” She had lost a few sales over the course of a few months. This most recent sale would have been a decent sized wedding group and she was devastated. The thing is, she’s a GREAT agent! She has excellent customer service skills, is knowledgeable, and has a very admirable desire to please and take care of her clients. But, I could hear the defeat in her voice as we spoke. She was so upset! Read the rest of this entry »