Author Archives: Vanessa McGovern

There are 1 articles by Vanessa McGovern published on this site.

3 Ways to delight and engage your clients

Everyone seems to understand the importance of good customer service for creating loyal clients and a positive reputation, but is it good enough? Good service can be recreated easily and in some cases even automated. So what you need to really wrap your “heart” around is not the traditional “marketing touches,” but rather the unexpected personal actions that truly show your clients or prospects that you actually care and understand their needs – even outside their travel booking experience. Here are 3 ways to do that: Read the rest of this entry »