The following is Part Five of the series “The 7 Characteristics of Top Travel Agents“
Top travel agents train their clients. At the outset of the relationship, these agents set expectations. They explain to their clients the services that a travel consultant performs and how the client benefits from those services. Educating the client becomes an ongoing project. By demystifying travel the agent provides the client with base knowledge from which to more confidently operate and feel empowered.
More importantly, however, a good travel consultant will also establish, up front, the role and responsibilities of the client. Read the rest of this entry »