On Sept. 17, Dwight James, CEO of Delta Vacations, the airline’s vacation packaging operation, addressed the gathering of travel advisors at the Delta Vacations University in Atlanta about durable growth.

The agents had come to the event Sept. 17-18 at the Georgia World Congress Center in Atlanta, at their own expense, to attend a learning conference built around a program of seminars and a trade show. The seminars were packed with specific information designed to enable them to operate their retail travel businesses more effectively and profitably.

It’s a time when senators, mayors and congresspeople are dropping out of public service, CEOs are stepping down at an unprecedented rate and leaders are abdicating their positions in droves—overwhelmed by the extraordinary demands of the times. The person who stepped into the leadership position at Delta Vacations, however, is eager and plucky.

“I can’t think of a better time to be joining than the last couple of months,” she told me. “There’s so much opportunity on the horizon to really create a strong connection with our customers and our travel advisors. Now this is going to be the fun part.”

Kama Winters became president of the wholesale vacation packager on June 21, after Read the rest of this entry »

Las Vegas is hiring. The seismic rumble of a big comeback is roiling underfoot on The Strip.

Las Vegas’s KSNV TV recently reported that job fairs by the big casino operators are picking up steam in Las Vegas, signaling that the casinos are preparing for an abrupt turnaround as the vaccination rate reaches critical mass.

Casino owner Derek Stevens recently held a drive-through job fair, making offers to applicants in their cars. Caesar’s Entertainment recently held a job fair virtually. Now people are starting to worry about a possible labor shortage. Read the rest of this entry »