The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of August for on-time performance, consumer complaints received, mishandled baggage, and mishandled wheelchairs and scooters. There was a 6.0% increase in air travel service complaints from July to August, and complaints are more than 320% above pre-pandemic levels. The previous report from July showed a 16.5% increase from June to July, and complaints were more than 260% above pre-pandemic levels.
August 2022 On-Time Arrival
In August 2022, reporting marketing carriers posted an on-time arrival rate of 75.6% up from 74.9% in July 2022 and down from 77.6% in pre-pandemic August 2019. The year-to-date on-time arrival rate for 2022 is 75.8%.
Highest Marketing Carrier On-Time Arrival Rates August 2022
- Delta Air Lines Network – 82.9%
- Alaska Airlines Network – 82.3%
- Spirit Airlines – 81.6%
Lowest Marketing Carrier On-Time Arrival Rates August 2022
- JetBlue Airways – 65.9%
- Allegiant Air – 66.5%
- Southwest Airlines – 67.7%
August 2022 Flight Cancellations
In August 2022, reporting marketing carriers canceled 2.5% of their scheduled domestic flights, lower than the rate 3.1% in August 2021 and higher than the rate of 1.8% in pre-pandemic August 2019.
Lowest Marketing Carrier Rates of Canceled Flights August 2022
- Hawaiian Airlines – 0.1%
- Alaska Airlines Network – 0.5%
- Spirit Airlines – 0.9%
Highest Marketing Carrier Rates of Canceled Flights August 2022
- United Airlines Network – 3.6%
- American Airlines Network – 3.5%
- Southwest Airlines – 2.7%
Complaints About Airline Service
In August 2022, DOT received 7,243 complaints about airline service from consumers, up 6.0% from the 6,831 complaints received in July 2022 and up 322.8% from the 1,713 complaints received in pre-pandemic August 2019. Flight problems was the highest category of the complaints received in August 2022. Of the 7,243 complaints received, 2,321 (32.0%) concerned cancellations, delays, or other deviations from airlines’ schedules. Baggage was the second highest category of the complaints received in August 2022. Of the 7,243 complaints received, 1,675 (23.1%) concerned baggage issues. Of 1,675 baggage complaints, 1079 were against foreign air carriers (64.4%) and 596 (35.6%) were against U.S. carriers.
The U.S. Department of Transportation (DOT) has proposed new rules requiring airlines to disclose any fees in addition to fares for baggage, ticket changes or seating family members together anytime an airfare is displayed.
President Joe Biden, announcing the new rules at a meeting of the White House Competition Council, said, “You should know the full cost of your ticket right when you’re comparison shopping, to begin with where you’re – what airline you’re going to fly with so you can pick the ticket that actually is the best deal for you.”
Airlines for America, a trade group representing major US air carriers has stated its objections to the new rules, indicating the airline industry is one of the most highly competitive.
Throughout 2022, Americans have experienced an unacceptable level of flight delays and cancellations. When these disruptions occur, airlines are required to support passengers based on commitments made in their customer service plans, Read the rest of this entry »
On the heels of a number of Congressional representatives introducing the Cash Refunds for Flight Cancelation Act, the U.S. Department of Transportation (DOT) has announced a proposed rule for public comment, which, if adopted, would significantly strengthen protections for consumers seeking refunds for airline tickets. Since early 2020, the Department has received a flood of air travel service complaints from consumers with non-refundable tickets who did not travel because airlines canceled or significantly changed their flights or because the consumers decided not to fly for pandemic-related reasons such as health concerns. Read the rest of this entry »