The U.S. Department of Transportation (DOT) has proposed new rules requiring airlines to disclose any fees in addition to fares for baggage, ticket changes or seating family members together anytime an airfare is displayed.
President Joe Biden, announcing the new rules at a meeting of the White House Competition Council, said, “You should know the full cost of your ticket right when you’re comparison shopping, to begin with where you’re – what airline you’re going to fly with so you can pick the ticket that actually is the best deal for you.”
Airlines for America, a trade group representing major US air carriers has stated its objections to the new rules, indicating the airline industry is one of the most highly competitive.
Throughout 2022, Americans have experienced an unacceptable level of flight delays and cancellations. When these disruptions occur, airlines are required to support passengers based on commitments made in their customer service plans, Read the rest of this entry »
On the heels of a number of Congressional representatives introducing the Cash Refunds for Flight Cancelation Act, the U.S. Department of Transportation (DOT) has announced a proposed rule for public comment, which, if adopted, would significantly strengthen protections for consumers seeking refunds for airline tickets. Since early 2020, the Department has received a flood of air travel service complaints from consumers with non-refundable tickets who did not travel because airlines canceled or significantly changed their flights or because the consumers decided not to fly for pandemic-related reasons such as health concerns. Read the rest of this entry »