We have spent this week examining very simple phrases capable of empowering you and those around you. The complex interactions we have each day with clients, work associates, friends and family are largely carried out in language. What we say, and how we say it, matters. Speaking intentionally is an art and a gift.

So today, two last things you should say on a regular basis. Read the rest of this entry »

We all make mistakes and I, in fact, excel at the art. Because of my propensity to err, I also learned early on the value of an apology. Accepting responsibility, taking the blame and apologizing are skills neglected to our detriment. I’m going to refer you to John’s column for this part of my own series so I don’t end up having to apologize to John for stepping on his article!

That gives me the opportunity to speak to a couple of other phrases you should be hearing yourself say frequently. Read the rest of this entry »

This week we are taking a look at a few phrases holding the promise of making our relationships a bit more genuine and open.  People often walk into situations without a clear understanding of the dynamics involved.  Social mores and our egos are a small but significant barrier not just to authentic conversation, but also to the ability to demonstrate our humanity. Fear of looking bad or saying the wrong thing stands in the way of communicating openly and fully with our business associates and acquaintance.

Here are a couple of phrases, in addition to the ones we have already discussed, that will make a real difference in your ability to put yourself across in all varieties of social and business situations. Read the rest of this entry »

The way we phrase both our praise and our criticisms has a significant impact on others’ reaction to us.  We too often react impulsively, letting our most aggressive instincts play traffic cop in our relationships.  When we do so, however, we put the wrong guy in charge.  If there is one lesson we all need to practice, it’s the importance of developing a sufficient emotional intelligence to authentically generate in ourselves and others a rapport that bridges over differences of perspective. This week we are looking at ways of expressing ourselves to accomplish the task of creating an intuitive empathy between ourselves and our clients, co-workers and family. Read the rest of this entry »

Travel planning tends to be a very independent enterprise.  You work one-on-one with your clients, often in complete isolation from co-workers.  Independence is a great thing, but carries risks.  We too often lack a sounding board to bounce ideas off and to confirm our instincts.  This week, we are going to explore a series of statements you should frequently hear yourself say to ensure you are receiving the appropriate input from your business associates, your clients and your family. Each of these groups are stakeholders in the success of your travel practice. Giving them a voice can be a great gift to both them and to yourself. Read the rest of this entry »