What’s a travel advisor to do when a preferred supplier like Crystal cruises stops sailing? Communicate with your customers and be transparent. In the case of Crystal, you have to look at your booked customers in three buckets and reach out to each with targeted communications, says Alex Sharpe.
The CEO of Signature Travel Network, himself a former SVP of Regent Seven Seas, immediately reached out to legal counsel, who told him “you should cancel and dispute charges right away,” he told TRO. “With the ‘reserve accounts’ in place with the credit card colmpanies, I don’t know that disputing charges is critical, but at this point, it couldn’t hurt.”
Here’s an edited version of what Sharpe had to say in our 45-minute conversation last week: Read the rest of this entry »
After a year of being locked down, it’s understandable that people may want to double up on their bucket list trips to make up for lost time. But Africa and Antarctica in the same trip? That seems a stretch.
When I first learned that two tour operators, Wilderness Safaris and White Desert, joined forces to offer two trips that combine an African safari with an Antarctic expedition, my reaction was that the combination was incongruous at best. In my mind, they seemed to be two separate worlds, almost like two opposite poles of experience. But, when I looked closer, I found that it makes perfect sense. Read the rest of this entry »
A decade ago, many expedition ships were retired ice breakers lacking in creature comforts such as nice staterooms and good food. That situation started to change when some traditional luxury small ship cruise lines and charter operators ordered “luxury expedition ships.” These ships combined their usual cruising features with polar-rated PC6 hulls that could handle ice packs in Antarctica and, hopefully, transit the Northwest Passage unassisted.
Many of the ship designers let their imaginations run wild. They added a helicopter and a mini-submarine; and “garages” that permitted the vessels to launch and retrieve Zodiacs and water toys from inside the ship. Most also supplemented the crew with naturalists, professional photographers, and armed polar bear guards—bringing some guest-crew ratios to almost 1:1. Read the rest of this entry »