Mayflower Tours, located in Downers Grove, Illinois, is a professional tour operator handling individual and group escorted tour arrangements throughout the world. John and Mary Stachnik started the company in 1979. John, president and co-owner of Mayflower Tours, entered the travel industry in 1966 when he began working for a Washington D.C.hotel company. From 1970-1978 John was founder, part owner and president of an Illinois-based tour company which grew to more than 36,000 passengers a year. John’s wife Mary serves as co-owner and senior vice president for the Mayflower Group.
TRO: Since the founding of Mayflower Tours, how has your mission statement changed in the past 30+ years?
JS: I would actually like to talk about how it hasn’t changed. One of the basic tenets of our mission statement is that we want to be intensely liked by our travelers. Everything we do focuses on the tours being thoroughly enjoyed by our clients. When we put together programs, cancellation provisions, etc. we try to take our responsibility to the traveler into account. It doesn’t mean we’re soft or we take the easy way out we just want our clients to be as comfortable as possible. One of our sales tenets has always been, “You don’t have to work with us but we want you to want to work with us.”
We always hear talk about consolidators and how they have great fares for agents to pass along to their clients. Consolidators are a good way to improve your bottom line and to increase the value you provide to your client. But many travel professionals just don’t know where to start. The first step is to select a consolidator with a good reputation. The second step is to make sure that particular consolidator serves the markets you sell. And the third step is to establish a relationship with the consolidator and learn how easy it is to add this valuable asset to your business. This week, we will look at GTT Global. Read the rest of this entry »