Half the cruise ships are sailing, carrying half the passengers they once did. At each port, they are beset by differing and ever-changing protocols, negotiating life-and-death decisions with new players with whom they do not have the usual long-term relationships.
And yet, guest satisfaction is off the charts. The new-to-cruise customers that many expected to be frightened off are instead showing up. New ships and new partnerships, new terminals and new ports are on the horizon—and they promise to share the wealth with local communities and to promote a healthier environment for all.
“We built this industry over more than five decades; we deliver a phenomenal experience that our customers love, and the Caribbean is an unbelievably popular destination for our core markets,” said Royal Caribbean International president and CEO Michael Bayley at the Caribbean Spotlight: A Focus on the Future breakout session. “We need to just stay focused and trust each other and, in another year or so, we’ll be looking back trying not to remember any of this.”
In short, this week’s Seatrade Global conference was unlike any other Read the rest of this entry »