What’s a travel advisor to do when a preferred supplier like Crystal cruises stops sailing? Communicate with your customers and be transparent. In the case of Crystal, you have to look at your booked customers in three buckets and reach out to each with targeted communications, says Alex Sharpe.
The CEO of Signature Travel Network, himself a former SVP of Regent Seven Seas, immediately reached out to legal counsel, who told him “you should cancel and dispute charges right away,” he told TRO. “With the ‘reserve accounts’ in place with the credit card colmpanies, I don’t know that disputing charges is critical, but at this point, it couldn’t hurt.”
Here’s an edited version of what Sharpe had to say in our 45-minute conversation last week: Read the rest of this entry »
Just hang in there for two or three more weeks, travel advisors, and things will be better.
That’s the biggest take-away from a press conference yesterday featuring Norwegian Cruise Line’s CEO Frank del Rio and the head of its Health and Safety Committee, Dr. Scott Gottlieb, who sits on the board of Pfizer.
Here’s my transcript of what they said, slightly edited for brevity. I took notes in shorthand, which I am pretty good at but a word or two may be off, and I apologize for that. Read the rest of this entry »
I LOVE Backroads. What’s to love? The company layers its active adventures, primarily cycling, on top of cruises, both ocean and river. That layering provides the perfect adventure: You spend your days being active, exploring Europe the way many Europeans do, straddling a saddle. Your floating hotel is your oasis for rest and replenishment.
In 2016, I had what turned out to be one of the best trips I’ve had on the rivers, cycling with my son while cruising on AmaWaterways. Check out Backroads Bike Trips & River Boating: A Winning Combination For Active Travelers. Rinse and repeat. In 2019, we cruised Ponant and pedaled Croatia, a wonderful trip that I summed up Read the rest of this entry »
At the end of August, I was invited to sail on AmaSiena on its christening cruise. This invitation was a big deal, not only because it was a christening cruise but also because this was my first cruise back since COVID.
Over the past few weeks I have shared how I prepared for cruising during COVID as well as my first impressions of the sailing and what it was like to be back on board. I also interviewed my cruise manager Martina, and held a webinar about my experience on board.
Though I feel like I have covered a lot about my sailing, I spent a lot more time covering COVID than I did the ship itself. So today, we will do just that. Read the rest of this entry »
Half the cruise ships are sailing, carrying half the passengers they once did. At each port, they are beset by differing and ever-changing protocols, negotiating life-and-death decisions with new players with whom they do not have the usual long-term relationships.
And yet, guest satisfaction is off the charts. The new-to-cruise customers that many expected to be frightened off are instead showing up. New ships and new partnerships, new terminals and new ports are on the horizon—and they promise to share the wealth with local communities and to promote a healthier environment for all.
“We built this industry over more than five decades; we deliver a phenomenal experience that our customers love, and the Caribbean is an unbelievably popular destination for our core markets,” said Royal Caribbean International president and CEO Michael Bayley at the Caribbean Spotlight: A Focus on the Future breakout session. “We need to just stay focused and trust each other and, in another year or so, we’ll be looking back trying not to remember any of this.”
In short, this week’s Seatrade Global conference was unlike any other Read the rest of this entry »
The writer was a guest of Silversea Cruises for the purposes of this review.
Delayed for months by the never-ending pandemic, Silversea’s magnificent new vessel, Silver Moon finally welcomed her first passengers this Spring. Silver Moon began a series of cruises beginning and ending in Athens. And each and every one of them showcased what’s on board this wonderful ship.
Greece rescues the Cruise Industry
If some of your clients love cruises, they may have promised themselves that – if they got through the COVID crisis unscathed – they’ll find some new places to visit. Here’s how you can help them fulfill these promises. Suggest some new places to explore and provide them with enough information to turn their dreams into reality. Read the rest of this entry »