Every business relationship is built on trust, and travel consulting perhaps more so than most. Rather than a linear, transactional retail paradigm, modern travel sales is about establishing a relationship with the client, analyzing the customer’s needs and making recommendations based on the expertise of the travel consultant. The best practitioners in any field of expertise exhibit a set of characteristics that can be studied, learned and emulated. By looking at the habits and attitudes of top travel consultants, we can set out an agenda for expanding and enhancing our own skill set. Read the rest of this entry »