What’s a travel advisor to do when a preferred supplier like Crystal cruises stops sailing? Communicate with your customers and be transparent. In the case of Crystal, you have to look at your booked customers in three buckets and reach out to each with targeted communications, says Alex Sharpe.
The CEO of Signature Travel Network, himself a former SVP of Regent Seven Seas, immediately reached out to legal counsel, who told him “you should cancel and dispute charges right away,” he told TRO. “With the ‘reserve accounts’ in place with the credit card colmpanies, I don’t know that disputing charges is critical, but at this point, it couldn’t hurt.”
Here’s an edited version of what Sharpe had to say in our 45-minute conversation last week: Read the rest of this entry »
Think no one’s river cruising? Think again. While river cruising in Europe generally takes a pause during the cold of January and February, as well as much of March, regions outside of Europe still see river cruises operating.
Earlier this week, we heard from Patty Moss and her husband Bill, who were in Jordan before traveling to Cairo to board AmaWaterways’ new 72-passenger AmaDahlia.
Patty and Bill are doing a pre-cruise extension before embarking on AmaWaterways’ Secrets of Egypt & The Nile 12-day cruise program. She and Bill were in Petra yesterday with 10 others who are also Read the rest of this entry »
Crystal is suspending operations for its ocean and expedition ships through April 29, 2022, with river cruises suspended through the end of May 2022.
The company announced in a letter to guests today that “Suspending operations will provide Crystal’s management team with an opportunity to evaluate the current state of business and examine various options moving forward.”
The Wall Street Journal reported that Crystal’s parent, Genting Hong Kong says that it will run out of cash by the end of this month, putting the fate of Crystal in question. That’s not to say that Crystal is dead in the water. Read the rest of this entry »
Just hang in there for two or three more weeks, travel advisors, and things will be better.
That’s the biggest take-away from a press conference yesterday featuring Norwegian Cruise Line’s CEO Frank del Rio and the head of its Health and Safety Committee, Dr. Scott Gottlieb, who sits on the board of Pfizer.
Here’s my transcript of what they said, slightly edited for brevity. I took notes in shorthand, which I am pretty good at but a word or two may be off, and I apologize for that. Read the rest of this entry »
In last week’s post, Our New Year’s Eve Wish For You, we told you about Dolf Dunn’s Christmas Markets cruise. Dolf and his wife Lannie shared photos of Christmas trees at various ports of call (as well as Christmas trees on AmaSiena). The Dunns praised AmaWaterways for not missing a single Christmas Market. “If a city closed a market, AmaWaterways found an alternative one to take us to,” Dolf wrote.
AmaWaterways’ Kristin Karst saw our story and reached out to us. If you don’t know who she is, let me tell you about Kristin. Originally from the region of Dresden, Germany, Kristin is the high-spirited, always smiling Read the rest of this entry »
Not long after pressing the “publish” button for Is This The End Of River Cruising As We Know It? – River Cruise Advisor, I received several comments from our readers. Some offered words of encouragement; others offered words of caution.
Let’s start with the words of caution from T.J. and Sherry. Their comments have been edited for brevity. Read the rest of this entry »
I LOVE Backroads. What’s to love? The company layers its active adventures, primarily cycling, on top of cruises, both ocean and river. That layering provides the perfect adventure: You spend your days being active, exploring Europe the way many Europeans do, straddling a saddle. Your floating hotel is your oasis for rest and replenishment.
In 2016, I had what turned out to be one of the best trips I’ve had on the rivers, cycling with my son while cruising on AmaWaterways. Check out Backroads Bike Trips & River Boating: A Winning Combination For Active Travelers. Rinse and repeat. In 2019, we cruised Ponant and pedaled Croatia, a wonderful trip that I summed up Read the rest of this entry »
With December 2022 departures of Riviera River Cruises’ popular holiday season cruises now available, plan ahead to celebrate Europe’s Rhine and Danube Rivers in all their wintry splendor. Riviera’s holiday season cruises include Yuletide Markets itineraries that depart in the weeks before Christmas, departures over Christmas itself with the ship decked in lush garlands and a grandiose tree, and celebratory sailings to ring in the New Year. In all, six itineraries with 20 departures are available to book.
I’ll be hosting one of those cruises, departing Cologne on December 21, 2022 and cruising along the Read the rest of this entry »
Seems that every time I host a cruise, I end up committing to hosting more. In 2022, I am now hosting a total of five trips. Three of those are sold-out barge trips that got pushed forward from 2019. Two, however, are brand new, and I am excited about both of these trips because they sail a couple of my favorite itineraries. Read the rest of this entry »
At the end of August, I was invited to sail on AmaSiena on its christening cruise. This invitation was a big deal, not only because it was a christening cruise but also because this was my first cruise back since COVID.
Over the past few weeks I have shared how I prepared for cruising during COVID as well as my first impressions of the sailing and what it was like to be back on board. I also interviewed my cruise manager Martina, and held a webinar about my experience on board.
Though I feel like I have covered a lot about my sailing, I spent a lot more time covering COVID than I did the ship itself. So today, we will do just that. Read the rest of this entry »
Last week, I told you that I was preparing for my first trip to Europe since October of 2019. I promised to answer your questions about how I was gearing up for this trip, which is on Crystal Debussy, cruising the Rhine and Moselle rivers. Many of you wanted to know about Covid protocols and the like, but the majority of you were most interested in two things:
- How I got business class air for $600 each way on Air France,
- How I snagged a deal at the Waldorf-Astoria Amsterdam (paying the equivalent of a stay at a Hampton Inn).
Britton and I will address all of your questions about Covid protocols and what it’s like to cruise these days in our upcoming webinar on October 20. Please be sure to register for Our Experiences On Four Different Ships.
For now, though, let’s get right to the burning questions on our readers’ minds. Read the rest of this entry »
Now that Viking Cruises has all of 8 ships plying the oceans of the world and an ever-expanding fleet of Expedition vessels, it’s worth remembering that the highly-rated cruise line started out on the Rivers of Europe all the way back in 1997. After what Viking Chairman Torstein Hagen describes in television commercials as a period like “a long, long Norwegian Winter” the line is back doing what it does so superbly: introducing its life-long learners to its “thinking man’s cruises” on Europe’s most fascinating rivers.
Who can forget Viking’s presence during American Public Television’s Masterpiece Theater? In the midst of watching the incredibly popular “Downton Abbey”, a longship would appear along with incomparable scenery and sights along the way. This writer confesses that this advertising that introduced Americans to river cruising in record numbers didn’t do justice to the experience to be had on Read the rest of this entry »
Douro River Cruise Prices 2022 is part of a continuing series of comparison charts and articles featuring European River Cruises offered by world class river cruise lines. Our goal is to provide a True Per Diem for each cruise, or the daily cost breakdown of the trip once all extra fees are added to the cruise fare. Read the rest of this entry »
For customers looking for a unique destination they have not yet visited, AmaWaterways might just have the answer. Last week, it announced a new ship sailing a new river in a new continent to the Ama repertoire.
Colombia’s Magdalena River will host a partnership between Ama and Metropolitan Touring, known and well-respected by many travel advisors for its Galapagos and South America tours, aboard the brand-new AmaMagdalena in time for the holidays in December 2023.
On a press conference via webinar today, the two companies shared their excitement at having found one another, and in bringing the first luxury river cruises to the region. Just “two or three hours” from Florida, the Magdalena River offers beautiful scenery, diverse nature, and the second-largest Carnival in the world. (Also, the world’s best chocolate and best coffee, “and some really good rum,” says Metropolitan Touring’s Francisco Dousdebes.)
“It is the prime river in Latin America,” asserted Ama’s ever-cautious new destination seeker, co-founder and president Rudi Schreiner, who has been scouting “the whole area from Argentina to Read the rest of this entry »
With summer underway and France officially re-opening to North American travelers in early June, CroisiEurope is marking the 2021 summer season with the resumption of the company’s diverse itineraries throughout France. CroisiEurope’s first river itinerary set sail at the end of June, with the canal and river itineraries to follow this month.
In previous posts, we learned how river cruising evolved from an experimental steamboat on the Saône to paddle-wheelers plying rivers in the United States and Europe to something resembling river cruising today: the first hotel barge in France. Since that first barge made its debut in 1966, forward-thinking entrepreneurs continued to develop and build riverboats that were the blueprints for the industry today. Next, we’ll head to a city on the Rhine to what may well be considered the birthplace of modern-day river cruising. Read the rest of this entry »