Click Here!

Customer Satisfaction Worksheet

 

1 = strongly disagree 5 = strongly agree

 

1 2 3 4 5 I am satisfied with all aspects of [name of agent or agency]'s customer service.

 

1 2 3 4 5 I feel the company has a good grasp of travel planning and my destinations.

 

1 2 3 4 5 I feel the company treats me like a special customer and takes time for me.

 

1 2 3 4 5 The company's efforts on my behalf enhanced my travel experience.

 

1 2 3 4 5 The company exceeded my expectations.

 

1 2 3 4 5 My travel agent was friendly and understood our desires

 

1 2 3 4 5 My agent made excellent recommendations.

 

1 2 3 4 5 Any problems were resolved to my satisfaction.

 

Please make any comments you would like to make with regard to your experience working with our travel agency.

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

Would you recommend our agency to others? Yes No

 

Thank you for your valuable assistance and feedback!