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Trump Clamps Down Harder on Cuba Travel


I would hope the government would have better things to do than to tighten the screws one more time on the right of Americans to travel to Cuba.

The travel industry has endured enough troubles in 2020 without Trump’s most recent blow, clamping down with more restrictions, further strangling the operators of travel to Cuba.

But that’s politics. It’s an election year and Cuba has always been a political football in America. So we should expect nothing different in 2020.

Since the travel industry is at a virtual standstill because of COVID, the latest changes in Cuba travel regulations will have virtually no effect on the market now. The timing is, of course, based on the election. Read the rest of this entry »


Start with travel advisors who are desperate for cash flow. Add suppliers who need a healthy distribution channel to calm wary travelers. Muddy the waters with commission recalls of $50,000 or more. And suddenly, the industry is abuzz with talk about paying travel agencies their commissions earlier in the cycle.

This being 2020, it’s no surprise that just as some applaud the idea, others call it a huge mistake. But in the space between, suppliers and advisors are Zooming about ways to make their payment policies fit the new reality.

“We’ve never had a program that pays advance commissions to travel advisors until now,” says Stephanie Mirando at Collette, which last week guaranteed $100 to $200 in commission on every reservation booked in 2021 for travel starting after May 1. Like a fee for service, advisors can keep it even if the trip is canceled. Read the rest of this entry »

Be Careful Out There


Working in travel in this COVID environment is difficult in so many ways. There’s the slowdown in bookings, the uncertainty of when this will end, and the seemingly constant stream of bad news about the virus.

If you spend too much time on social media, it’s even worse. The barrage of posts from friends and colleagues about new cases, infectivity rates, or studies by this group or that one, can spiral you into a COVID depression. Not only is it dizzying, but sometimes it’s hard to know what’s real and what isn’t.

Let’s take the airline industry for example. Read the rest of this entry »


Chargebacks, cancellations, refunds, vouchers, impossibility of performance, Acts of God, and now COVID-19, as well all sorts of other terminology that most travel agents have never had to deal with, have shaken the Tourism Industry as never before. Agents, tour companies, and suppliers are dealing with events simply unimaginable and unforeseeable, resulting in the need to turn to the legal industry and governments for solutions. Those solutions, when viable, revolve around laws, previous case histories, and, most important, contracts and the interpretation of the terms and conditions contained or implied in those contracts. Read the rest of this entry »

We will be hosting a cruise aboard Windstar’s newly renovated Star Legend roundtrip from Miami at the end of 2021. Up to $150 per person savings if you join our group – and a $100 shipboard credit. Dates are December 9-19, 2021 with rates beginning at $3,059 per person. See details below.

Windstar Cruises’ 10-day Jungles & Jewels of the Central American Coast itinerary sails roundtrip from Miami and takes passengers through the Caribbean to the East coast of Mexico. Read the rest of this entry »

7 Reasons NOT to Blog


Are you on the fence about blogging? Tourism colleagues tell you that a blog is essential. ‘Experts’ say you have to blog if you want to grow your brand.

Yet, deep down, you don’t really want to blog and you’re not sure the ‘experts’ understand your brand. In fact, you probably have a long list of reasons you don’t want or need to blog, right?

Let’s just add these 7 reasons to your list! And you’re done!

Is that little voice saying…but, but, but…

Even if you’re a definite undecided, on-the-fence blogger, here’s 7 reasons you can forget about blogging! That’s right, just don’t write a blog! These 7 reasons are solid! Read the rest of this entry »


The Harvard Gazette ran the following headline last week: Cheap, frequent COVID tests could be “akin to vaccine,” professor says.

There now exists a new generation of inexpensive saliva tests that Harvard epidemiologist, Michael Mina, says, “can be as effective as a vaccine at interrupting coronavirus transmission – and is currently the only viable option for a quick return to an approximation of normal life … These are our only hope. We don’t have anything tomorrow, other than shutting down the economy and keeping schools closed.” Read the rest of this entry »


With the Covid-19 pandemic persisting throughout this summer travel season and into the fall, many Americans have decided to social distance while hitting the road to rediscover America’s natural wonders. The road trip has long been an American past time and given the ongoing restrictions from the pandemic, a road trip that traverses America’s iconic wide-open spaces has become an essential experience in 2020 and will continue in 2021. Read the rest of this entry »


In a normal year, with the summer holidays over and kids returning to school, college and university, some of the UK’s annual September festivals offer you the possibilities for some late summer, GB-bound business in 2021. The Virtual International Agatha Christie Festival was introduced this week and; with the huge interest in Hercule Poirot, Miss Marple, and other great detective novels, movies and TV series; you could use this to generate interest in a tour customised to meet your client’s favourite characters.

There’s a great Whisky Festival in Scotland, an international Three Day Event at Burghley and the world’s greatest Jane Austen Festival in Bath; and, for garden lovers, the RHS Wisley Flower Show takes place at the same time as the Leeds Castle Festival of Flowers. Read the rest of this entry »

Don’t Stop Thinking About Tomorrow


I am not wearing my “feel-good” hat today and trying to make the world a better place by simply putting lipstick on a pig. We are all facing the most challenging times of our lives. Make no mistake about it. We have been, and will continue to be, in for some rough sledding.

But that being said, this is the hand we have been dealt. Our only recourse is to play our cards accordingly.

It comes as no surprise to see some people walking around looking as if they have just lost their best friend. (Mask or no mask.) These people are communicating to the world that life is, and will continue to be, an unfair experience. Daily existence is a total drag while life offers nothing in return for their “showing up.” If you know one or more of this type of individual (and I’m betting that you do) Read the rest of this entry »


While the numbers of people suffering the worst of COVID-19 have dramatically decreased, much of the world is still cautious about travel in the near future. Poland is no different and, as mentioned in a previous article about their #CityWillWait and #PolandWilllWait campaign, it has created the first issue of Poland: Online Site Inspection – created to keep the Travel Industry updated on spaces for meeting and event planners. Read the rest of this entry »

Susan Shultz-Gelino is the Vice President of Trade Relations for American Cruise Lines. She has been with American Cruise Lines for over 20 years and has worked in Sales and Marketing for over 30 years, beginning her career with the Whirlpool Corporation in Benton Harbor.

During her tenure with American Cruise Lines, Susan has led American’s sales department to record numbers. In 2014, she was integral in expanding American’s U.S. sales force to the Line’s Salt Lake City, Utah office. In 2018, Susan formed a team of Business Development Managers, positioned throughout the U.S., to assist American’s growing network of Travel Advisors. She now oversees all trade partnerships and group sales. Read the rest of this entry »

La Fortuna and Arenal in Costa Rica

There’s a reason that La Fortuna remains one of the most visited areas in Costa Rica. Simply put, it is paradise. This small town, located in an area named the same, is a fortune of relaxation and allowing the richness of life to wash over the traveler. With a magnificent volcano as a backdrop, La Fortuna’s lush natural surroundings and laid-back atmosphere lets the traveler settle into a worthwhile vacation.

Read the rest of this entry »