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Viking Cancels Polaris Sailing after Rogue Wave Kills Passenger Onboard

Viking today announced it is canceling the December 5-17 Antarctic Explorer itinerary following an accident on its new Polaris expedition ship that left one passenger dead and three others injured. A giant rogue wave hit Polaris and smashed several windows, as the ship sailed south of Cape Horn, killing the...
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Hawaii’s Mauna Loa Erupts on Big Island

Hawaii's Mauna Loa volcano, the world's largest active volcano, began erupting on November 27th after a dormant period of 36 years, joining nearby Kilauea which has been erupting for over a year. According to Hawaii's Emergency Management Agency, lava has been observed overflowing into the southwest portion of the Mauna Loa...
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Social Media: The Ultimate Enemy of Vacation?

Social media has become an integral part of vacation for most travelers. Some of them simply can't imagine a single day without sharing their holiday joy with friends and followers, forgetting what's all about - relaxing, re-charging batteries, experiencing adventures, and communing with the different. (more…)
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IHG and Iberostar Tie the Knot

Talk about a destination wedding. The biggest hotel company in the world and a family-owned resort company with 24,000 rooms, many of them all-inclusive, have tied the knot. Beginning in December, Intercontinental Hotels Group PLC (IHG) will add Iberostar Hotels & Resorts properties to its distribution system and 100-million-member frequency program,...
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Frontier Airlines to no longer offer phone service support to customers

Frontier Airlines, one of the most well-known budget carriers in the United States, has announced that it will no longer offer phone service to customers who want to speak with a live agent. Most major airlines still offer customer service lines for their passengers. In recent years, low-cost carriers such...
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Diamond princess sets sail on maiden voyage from San Diego

Princess Cruises debuted its fourth home port in California this week as the newly refurbished Diamond Princess set sail from San Diego. With the addition of Diamond Princess, the line now offers four-, five- and seven-day itineraries from the West Coast, with some extending into Hawaii and the South Pacific,...
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Tis the season to be wary: Strikes and activists threaten Europe travel

  Travelers are flocking to Europe again, advisors say—but just as the summer’s luggage issues seem to have settled down, activists and unions are eyeing airports in this strike-prone region. And they are not feeling jolly. Finnair this weekend canceled 100 flights as a result of a 24-hour “pop-up strike”...
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Two Dead in Rare Zodiac Accident in Antarctica

The 2022 Antarctica season has kicked off with the worst possible news for Quark Expeditions, where a rare zodiac accident has left two passengers dead. Seatrade Cruise News reported that the line confirmed that “a Zodiac carrying six passengers and two expedition staff overturned near shore, tragically resulting in two...
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Client Knowledge

Recently, I was speaking to a colleague about a new salesperson he had just employed. The salesperson was complaining the company did not have a  presentation brochure. If only the company would produce a professional presentation, the salesperson assured his boss, the sales would come flying through the door. My friend wanted to know what I thought, and I told him.

Good sales materials are important, but more important are the clients’ needs.  Company-produced literature, particularly in a 1:1 scenario like travel consulting, was secondary to speaking intelligently and compassionately with the client.
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We who work in the travel industry are doubly blessed. First, we get to see the world and meet amazing people in places that take our breath away. Then, we get to bring home stories to enthrall and amaze our friends and families.

I think that’s what Silversea Cruises’ SVP Katina Athanasiou was getting at with the advice she offered at the annual conference aboard the Norwegian Encore. These days, “people don’t care about what you do or where you live,” she said. “They want to know where you’ve been and how it’s changed you.”

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Perillo: Mr. Italy Goes to Greece

Perillo Tours, the company that has been known as “synonymous with Italy” for three generations of family ownership, is debuting a new tour program for Greece for 2023, and Steve Perillo, the company president, says the tour is flying off the shelf.

“This was not the big year,” he told me. “Next year is the big year. We’re seeing a gigantic wave. We’re about half sold out. Usually, you start selling in January. Prices are up, and nobody cares.”

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Travel trade insurance company Trawick International provided a useful snapshot of each major cruise line’s pre-trip health and safety requirements in a TRO webinar last week.  The webinar provided information current as of last week, though fast-moving protocols may potentially change tomorrow. The webinar will be posted on TRO’s Webinar Page on Monday afternoon, August 8th. Read the rest of this entry »

One of my favorite river cruise vessels will soon be back in service, the m/s Mozart. I first cruised on the storied ship in 2008, when she was operated by Peter Deilmann. Aside from being awed by Mozart’s impressive width, nearly double that of a typical river cruise ship, I’d never been on a river cruiser with an indoor pool.

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Are You Coachable?

I know you are good. I know you are smart. I know you have accomplished a lot. But I also know you can get better. I know you have a lot more to learn. I know you must get better.

Being receptive to constructive “coaching” is a sign of an intelligent person, regardless of age and/or experience. It is important to understand the difference between “criticism” and “coaching.” They are not the same. Criticism has no apparent benefit. It is a verbal attempt at headlining one’s shortcomings, usually for the enjoyment of the person doing the criticizing.

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American Cruise Lines vessel

American Cruise Lines proudly announces a brand new 15-Day National Parks & Legendary Rivers itinerary for 2023. Following successful product testing this year, the itinerary will be the country’s largest land-cruise package and the first-ever coupling of a river cruise with the mountain states’ national parks. Read the rest of this entry »

I had to admit to myself that I was a bit nervous about interviewing Laurie McAndish King. As the accomplished writer of An Elephant Ate My Arm: More True Stories from a Curious Traveler, published last year, she’s seen a rise in popularity. This book has won first place in the Paris Book Festival, with individual stories in the collection winning multiple other awards. Her writing voice is clearly her own, a daunting task most writers struggle with on a daily basis. So, yeah, I was clearly nervous that my questions wouldn’t grab her attention. I couldn’t have been more wrong.

From the starting conversation about our video backgrounds, there was a curiosity radiating from the image on the computer. Three minutes in, she’d asked more questions than me. When it naturally came around to a starting point, I launched in with the biggest question first: did you start this collection of stories during the primary part of the pandemic?

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picture of Tom Smith in front of brick wall

Tom is responsible for leading sales, marketing and partnership activities in North America, Intrepid’s fastest growing market. Like the company of Intrepid, he is committed to supporting travel agent partners and non-traditional distribution channels, taking Intrepid’s sustainable, experience-rich travel to more people in North America than ever before.

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Mt. Fuji, The Mighty Art of Nature

Japan is known for its sprawling metropolises, cities that bask in the light of every color from signs and advertisements. Yet, outside these massive cities is an island country with natural beauty that shines bright on the pale petals of the cherry blossom—on the delightful purple of the wisteria tree. Adored by Japanese poets and painters is a sight that soars above them all, the UNESCO World Heritage Mt. Fuji.

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Understanding Solo Travel

Understanding Solo Travel

Solo travel has become increasingly popular in recent years as more and more people are choosing to explore the world on their own. While it can be an incredibly rewarding and liberating experience, there are also certain considerations that need to be taken into account. The concept of solo travel is sometimes misunderstood  (Read More)

Voyage To Antarctica

Voyage to Antarctica

It is a land with little soil, where 96% of its mass is covered in ice, with no indigenous people, no indigenous government. No economic activity exists, except for that in small isolated encampments of scientists and from the incursion of tourism to the island continent. (Read More)

Oxford – City of Spires

OXFORD

Home to one of the world’s most prestigious universities, Oxford is an architectural, intellectual, and historical gem of England. This small city has the distinction of hosting every style of English architecture starting from the late Anglo-Saxon period forward… (Read More)