Travel Research Online | The voice of the travel agency community

There is absolutely no doubt that a failure to plan is one of the biggest mistakes many business people make.  Without a solid business plan, even the best travel consultant can fail to act consistently in any given aspect of their practice. Planning is truly essential.

But so is action.

I see far too many travel professionals planning their lives away, getting ready to act, and then… not acting! The problem can induce a near-paralytic state. Too many times we over-plan and over-perfect, and in the process lose valuable opportunities to others who are quicker to act.   Read the rest of this entry »

It’s always fun and educational—and sometimes quite rewarding, for prize winners—to listen in to Vicki Freed’s Coffee Talk webinars.

A sort of travel conference in an hour, the webinars were launched by Royal Caribbean senior vice president of Sales, Trade Support and Service as a way to keep in touch with, educate and inspire travel advisors during Covid. And even now that people are back to face-to-face, they have become such an institution that she continues to hold them, albeit just once a month.

Avanti Destinations named Tenerife as a new destination on its roster of places where it provides components for independent vacation packages. It’s the first new destination Avanti has added for a while. Adding destinations was not a big trend during the Covid lockdown, or even now while the industry is re-tooling and getting back on its feet. Avanti’s last introduction of a major destination was Abu Dhabi in June 2022.

Let’s delve into a few best practices and a few legal issues that confront travel agency newsletter publishers. Many of the best practices pertain to any email marketing, but they are worthwhile repeating to keep you and your agency in good standing both with your clients and with some important third parties!

Best Practices

When formatting your newsletter, try to avoid complicated CSS style sheets. Many email readers, notably Outlook 7.0 are not kind to CSS and will play havoc with the appearance and layout of your newsletter. Have your designer use simple “in-line” html tags instead. Read the rest of this entry »

AmaWaterways, the first major river cruise line to explore the magnificent Magdalena River in Colombia, announced details on two stunning, newly designed ships and mesmerizing itineraries debuting in 2024. As the demand for immersive cultural experiences continues to grow, AmaWaterways is now accepting reservations for its extraordinary program into the heart of Colombia, with unforgettable experiences awaiting on board the custom-built AmaMagdalena and AmaMelodia.

I Live Where You Vacation. These are the five printed words printed on a wooden sign in my back porch reminding me how fortunate I am to be living in South Florida… especially in the months of January, February, and most of March.

What this factoid has to do with today’s message will soon become apparent.

Hashtags are an essential, but sometimes misunderstood, tool for growing an Instagram following as they allow users to discover new content and increase the visibility of their own posts. Hashtags work by categorizing posts under specific topics, making them more discoverable to users interested in those topics. Instagram creators use hashtags to track trends and enhance search. Simply speaking, hashtags are words or phrases about a specific topic, with a hash (#) before it, e.g. #traveltuesday. Read the rest of this entry »

My apologies to John, Paul, George, and Ringo for appropriating your title, but it is true! I might add that we thrive with a little help from our friends. All business tends to be very territorial and insular. Machismo takes over, and we all feel that we are invincible and can handle anything that comes along. It is almost human nature not to ask for help, and that is something that needs to change. Read the rest of this entry »

Looking to its profitable and resurgent group business, AmaWaterways on Tuesday announced an extension of its bonus commission program and its online AmaAcademy for travel advisors selling groups.

SVP Sales Alex Pinelo told TRO, “During the Covid period, there was a lot of uncertainty about when travel would resume and what restrictions might apply when it did. Travel advisors had a difficult time promoting new groups because of that uncertainty. Read the rest of this entry »

Let’s say one of your clients is a semi-retired couple living in Los Angeles. They’ve told you they think they’re in a rut now that their kids have left their home and they’ve lost contact with many former friends due to their moving away in the last few years. They eagerly await their annual cruises, but you know they are now seeking something more.

Ask them if they want to spend the next three years cruising worldwide. They reply, “We can’t afford it. We’re not millionaires.”

Founded in 2016, WeTravel was built to support travel businesses by digitizing and simplifying the travel booking and payment process. Now used by more than 3,000 travel companies—to transact with nearly 500,000 travelers and thousands of suppliers, annually— the platform has revolutionized how the travel industry manages their businesses. With a suite of integrated SaaS and FinTech solutions that fit into an intuitive platform, WeTravel enables businesses to increase sales conversion, trim administration time, and manage fund transfers from travelers and to suppliers globally.

I had to admit to myself that I was a bit nervous about interviewing Laurie McAndish King. As the accomplished writer of An Elephant Ate My Arm: More True Stories from a Curious Traveler, published last year, she’s seen a rise in popularity. This book has won first place in the Paris Book Festival, with individual stories in the collection winning multiple other awards. Her writing voice is clearly her own, a daunting task most writers struggle with on a daily basis. So, yeah, I was clearly nervous that my questions wouldn’t grab her attention. I couldn’t have been more wrong.

From the starting conversation about our video backgrounds, there was a curiosity radiating from the image on the computer. Three minutes in, she’d asked more questions than me. When it naturally came around to a starting point, I launched in with the biggest question first: did you start this collection of stories during the primary part of the pandemic?

With many small destinations protesting against over-tourism, here’s no better time than now for a small-ship cruise, says the team at Windstar Cruises. With just 350 guests, their “nimble and unobtrusive” ships “leave a softer footprint on the beaches, national parks, and streets of these fabled destinations.”

That’s especially important in seven ports: Dubrovnik, Venice, Bar Harbor, Key West, French Polynesia, Santorini and Juneau. Read the rest of this entry »

The following article is an unedited interview with Voyager’s new artificial intelligence, OliverAI. Starting with “tell us about yourself.“

OliverAI uses an artificial intelligence language model created by OpenAI, and I’m glad to be of service to you and to the travel professional community. I’m capable of processing vast amounts of data and providing responses to a wide range of inquiries. I’m also constantly learning and improving, thanks to the advanced machine learning algorithms used in my development. Whether it’s helping companies improve their customer service, assisting with complex data analysis tasks, or even engaging in conversational interactions like this one, my capabilities are broad and my potential is virtually limitless. With my advanced AI capabilities and strategic insights, I’m here to help you achieve your business objectives and enhance your overall operational efficiency.

Costa Rica has plenty for the more leisure-focused traveler, with resorts and beaches galore. But another area of travel that Costa Rica absolutely shines is adventure. From canopy walks to meeting sloths, to ziplines and floating down rivers, traveling in this country can go wild. Particularly La Fortuna, with its volcanoes, rivers, and surrounding areas of dense jungle. Costa Rica, and La Fortuna especially, is a place where nature is foremost and can be embraced by the traveler.

Social media platform Pinterest has announced the launch of a new program to celebrate Black History Month – the Black Travel Hub. This initiative is designed to provide users with inspiration, education and guidance for travel to destinations across the world. Read the rest of this entry »

In case you haven’t heard, there is a new kid on the block in the luxury river cruise space. Riverside Luxury River Cruises made a soft debut to the travel advisor scene over the last few weeks putting their owner, Gregor Gerlach, center stage to talk about his latest hospitality industry project. Read the rest of this entry »

Spain is a country rich in history and culture, and its cathedrals are a testament to true architectural mastery. From Gothic to Renaissance styles, these magnificent structures dwarf the ego and immerse the visitor in awe. Here are a few of the most significant cathedrals in Spain, including notes on their history, design, and construction. Read the rest of this entry »

View over lush valley and hills and Rio Magdalena

Rudi Schreiner’s dream of sailing the Magdalena River has come to fruition with the launch of two new ships that will sail the river in Colombia in 2024.

The AmaMagdalena and AmaMelodia will join the two dozen ships already in the Ama fleet, sailing itineraries between Cartagena and Barranquilla. Read the rest of this entry »

This year, Travel Show Marketing Group’s Las Vegas Travel Agent Forum at Caesars Palace received well-deserved praise from both suppliers and travel professionals for their efforts. Read the rest of this entry »