TravelResearchOnline | The voice of the travel agency community


Let’s go, Virtually

Travel professionals:

It is so important to stay visible to your clients. A calm and helpful voice will be remembered when the situation we find ourselves in normalizes. Please feel free to modify and use the article below in your own blog posts, newsletters and social media in whatever manner works for you. Looking forward to getting on the other side of all this with you.

Add some virtual reality videos to your website using our tool here:

Check back as we add more throughout the week. Hang in there!


Richard Earls
Travel Research Online

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Viking Will Sail The Mississippi


Viking announced that it will further expand its fleet with the launch of new Mississippi River cruises, honoring a commitment Viking Chairman Torstein Hagen made to loyal past guests to launch the Mississippi product by early April.

The company’s first custom vessel, Viking Mississippi, will debut in August 2022 and will sail voyages on the Lower and Upper Mississippi, between New Orleans and St. Paul. Read the rest of this entry »


We’re just looking.”

What would you give to hear that today?

In a non-pandemic world, most salespeople would hear that and wince. Unless you’re selling booze or bath tissue, I bet you’d give anything for a few good tire-kickers right now.

Sorta makes you appreciate all those walk-ins that you typically classified as time-wasters. That’s my point. Read the rest of this entry »

Sane Social Solutions for Crazy Times


Chaos. Uncertainty. Fear. It’s everywhere! TV, newspapers, social feeds!

Our industry is suffering. Yet, you have the power to change the tone for your social fans. Help them cut thru the chaos and find a bit of sanity and serenity.


We all know our industry has survived many downturns. We’re resilient! We’re tough! As we start thinking about how to inspire our fans, we’ll prove that resilience once again. Read the rest of this entry »

By the time this publishes, most (if not all) of the United States will be under emergency orders to stay at home for all but essential trips. I know I am. There is no sugar coating this, we have a huge problem on our hands and we all must work together to come out on the other side—whenever that may be. The headlines in the travel business are alarming… Read the rest of this entry »

To Serve Through Sales

I am an evangelist for the benefits of having a sales-focused travel business. In fact, selling is one of the oldest, most honorable, and high-income professions in the world; but, at its core, it is about serving others.

We serve at the pleasure of our customers. As a result, our compensation is in direct proportion to the value of the service we provide, how it fulfills their needs, and the number of our customers we serve.

Here are four things you can do to serve your customers well. Read the rest of this entry »

I’m Just Saying…


A few personal thoughts from Mike Marchev.

I was lying in bed at 4:15 a.m. this morning with my mind turning to the topic that is on everybody’s mind these days. In one way, shape or form, the Coronavirus is affecting each and every one of us regardless whether you are involved with travel or not.

Under the cover of darkness, I found myself thinking specifically of my travel professional associates and the thought that this “monster” might get a lot worse before it gets better.

But the truth is that it will get better. The truth is that there will be life after COVID-19 Read the rest of this entry »

There are so many companies that provide travel to destinations around the world, it can be difficult to find the right person for the job. There are companies that can get you anywhere in the world but, a “Jack (or Jill) of all trades” lacks the specialized knowledge needed to give the traveler a thorough plan for their getaway. Fortunately, when it comes to the tropical country of Costa Rica, Costa Rica Dream Adventures is your go-to planner for a trip to this majestic country.

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Inform, Inspire, Reflect and Plan


Last Friday, I spotted a recent Development Counsellors International survey on what travel advisors need during the COVI-19 crisis. The fifth of their key findings confirmed that 38 percent of those surveyed are using their time to engage in professional education. For those of you with the UK on your radar, check out the videos, expand your UK product knowledge, be inspired, reflect on what you see and start planning for the future.

Read on, enjoy these eye and ear-catching snapshots and stay well as we all work our way through this crisis. Read the rest of this entry »

I’m doing something a little unusual for this TRO installment! In order to maintain privacy, I’m answering a question without providing the specific exchange. Over the past two weeks, several travel advisors reached out to me to let me know that their host are not paying their commissions (sometimes to the tune of tens of thousands of dollars). Read the rest of this entry »



Can you think of anything more unsettling than to live a life that shifts from hot to cold without notice? Some relationships are like that. The significant other is loving one minute, and arrogantly obnoxious the next. There is a term for this. Maybe it is bi-polar. It could be a split personality. Whatever you choose to call it, I call it bad news.

On a slightly different level many customer relationships follow the same sine wave. Up today and down tomorrow. With all the options consumers have these days, who in the world would put up with such antics? Not me. Read the rest of this entry »

A Burgeoning Travel Technology


The travel industry has seen unprecedented changes in the last couple of weeks. A pandemic we did not expect, nor were prepared for, has the industry holding its breath. But this doesn’t mean the industry has to halt altogether. In fact, Travel World VR has a product that comes into the current picture with a virtual experience to help scratch that travel itch and get travelers ready for the future.

Travel World VR, a part of the Perillo Tours group, is an award-winning leader in video production and distribution. Read the rest of this entry »

Steve Born is chief marketing officer for Group Voyagers, the company that markets and sells the Globus family of brands (Globus, Cosmos, Monograms and Avalon Waterways) worldwide.

Born began his marketing career outside the travel industry more than 30 years ago, and for the past 20 of them, has been responsible for guiding all marketing and call center initiatives for the Globus family. He spends his days bringing consumers the experience of travel–one of his true passions–and he could not be happier. A self-proclaimed people person, Born thrives on the daily interactions he has with travel industry colleagues, as well as with his staff–a group of individuals he fondly compares to NASA engineers; a team which now extends worldwide to global markets. With the help of this “rocket science” crew, Born has helped grow the Globus family from two to four brands, including the introduction of Monograms and Avalon Waterways. Read the rest of this entry »

La Fortuna and Arenal in Costa Rica

There’s a reason that La Fortuna remains one of the most visited areas in Costa Rica. Simply put, it is paradise. This small town, located in an area named the same, is a fortune of relaxation and allowing the richness of life to wash over the traveler. With a magnificent volcano as a backdrop, La Fortuna’s lush natural surroundings and laid-back atmosphere lets the traveler settle into a worthwhile vacation.

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An Insight Into Traveling With Style

Since 1978, Insight Vacations has offered up experiences in travel that go beyond your normal agency. Their philosophy relies on getting the traveler to the heart of a destination, a way to feel the cultural vibrations and taste the local flavor. This immersion is met with a higher quality of planning, and shows in the way that they organize journeys.

One of the ways Insight connects travelers with locals is authentic dining options. As many travel shows have reminded us, meals are the time for connecting to others around us – a time to simply enjoy the tastes. When these tastes are infused with the love of locals for their culture, a meal is a memory. Read the rest of this entry »

The Southern Charms of the Lower Mississippi


The southern United States is a destination of lush landscapes and rich history, from mighty oaks decorated with hanging Spanish moss to music that has remained soulful through time. One of the more prominent sights in the South is where the Mississippi River meets the Gulf of Mexico. An area that has been historically diverse in cultures, which often means phenomenal food and a variety of unique experiences. the traveler can take their time on a riverboat cruise along one of the most iconic rivers in the United States. Read the rest of this entry »

When it comes to a world tour, it means to go and explore. There are a number of tours which exist and you will need to understand what each one of them really means. There is the hosted, independent, and escorted tour. The independent tour means that you are traveling on your own. This is where the travel company only takes the initiative to book your hotel and then seating on your own for any train or boat rides. When you land in the country you are going to, you will have to find your way to the hotel and make arrangements of what and where you want to go and see on your own. Read the rest of this entry »