Everything changes with COVID. In the biggest whack the world economy ever took, millions of businesses were knocked flat, with their revenues cut off cold, just hoping to hang on to survive the storm. So, it was good to speak to Jeff Roy, the executive vice president of Collette, the century old tour operator of Pawtucket, Rhode Island, and hear him say, “It’s going really well. We’re happy with it.”
Some context here. Obviously, Collette, a major tour operator that takes thousands of people a year to seven continents, took a serious blow this year. There was no way it could continue its normal operations.
Like nearly all tour operators Collette had to curtail virtually all travel when COVID hit last March, just as the heavy summer travel season was emerging on the horizon. Even now there are few international doors open to American travelers.
So, Collette’s good news is in that context. Read the rest of this entry »