For 2025, AmaWaterways is making a leap into South America, launching a pair of cruise itineraries on the Magdalena River in Colombia. It’s breaking into a new continent for the company, and it’s the first major river cruise operator to offer cruises on the Magdalena River on the Caribbean side, with two seven-night voyages between Cartagena and Barranquilla.

AmaWaterways co-founder and executive vice president Kristin Karst told me, “It’s one of our most exciting ventures yet.” She assured me that the company intends to keep “pushing the boundaries.”

The company is seriously on the move. AmaWaterways is currently operating 26 ships in Europe and Asia. It will be adding several new ships over the next two years Read the rest of this entry »

Let’s talk about American Cruise Lines. There are so many things I want to share about this company I barely know where to begin.

Briefly, it is an American operator of cruises on great rivers across the country, and on coastal waters. The coastal cruises hug the coastline, never out of sight of land. They are operated essentially like river cruises.

There’s much more to get back to about this company, but first, a quick look at the headlines:

On August 15, the company will have two big events, spread across the USA. Read the rest of this entry »

It started out much like other safaris. We piled into an open 4X4 safari vehicle with four rows of tiered seats and headed out into the bush. A few moments into the drive we encountered a wildebeest. We stopped and looked, as it looked back at us. Then we moved on.

Our guide, who was driving, told us, “It’s hard to compete with the Big Five.” There are no lions on the 47,000-hectare reserve known as the Cradle of Humankind. Only a 45-minute drive from Johannesburg, it’s not surprising that some of the larger, more charismatic wildlife have moved farther into the wilderness. There are leopards and waterbucks, and many other kinds of fascinating animals and plants, but this is not about the Big Five. What it has is something no one else in the world has: the oldest hominid fossils so far discovered on Earth Read the rest of this entry »

It should come as no surprise that Gina Bang is having some serious impact on Avanti Destinations. It’s as if her name was a literal description of her effect on the Portland, Oregon-based travel wholesaler.

Since she was promoted last January to chief sales and marketing officer, she has expanded, restructured and reignited Avanti’s sales team. She’s been cleaning out the cobwebs of the system and making things run more smoothly.

Ms. Bang has been with Avanti for 21 years. She’s worked all over the company and knows how things work. She has great people skills and has been inspiring the team, which then inspires its respective travel advisor customers in each sales region Read the rest of this entry »

When I was in South Africa in May, I had the rare pleasure of visiting the Oyster Box hotel in Umhlanga Village, a few minutes’ drive north from the city of Durban. I say “rare” because most Americans who do visit South Africa don’t make it to KwaZulu-Natal province on the east coast, and they miss one of the best places in the country Read the rest of this entry »

Next week is the week of Africa’s Travel Indaba, the travel trade show for all of Africa. It will be held in Durban, South Africa, at the Inkosi Albert Luthuli International Convention Centre (ICC) May 13-16.

The word “indaba” is Zulu for “the story.” For those interested in the African travel industry, Africa’s Travel Indaba is the time and place to get the story, directly from the people engaged in that industry, at the point where participants gather from around the world.

There will be 26 African countries participating in the show Read the rest of this entry »

Scott Wiseman has led a charmed life. He’s one of those people who knew what he wanted to do from an early age, and his career path, though varied, has remained consistent with his early aspirations.

After a career that has included top positions at Accor; Abercrombie & Kent; Cox & Kings, The Americas; Travel Impressions and Apple Leisure Group, Wiseman is now chief executive officer of Nocturne Luxury Villas, a position he took in March 2023 Read the rest of this entry »

The American Economic Liberties Project released its white paper on how to fix the airline industry in late January. It was co-written by Ganesh Sitaraman of Vanderbilt University, author of Why Flying is Miserable and How to Fix It, and William McGee, author of Attention All Passengers: The Airlines’ Dangerous Descent and How to Reclaim Our Skies.

The paper is called “Economic Liberties and Vanderbilt Policy Accelerator Release Blueprint to Fix the Airline Industry.”

I was able to talk to William McGee recently, and that’s an accomplishment itself, because it seems lately that nearly everyone wants to hear what he has to say about the airline industry. And that fact itself points to a sea change Read the rest of this entry »

Type “world’s greatest city” into Google and what do you think will come up? Guess. If you guessed New York you would be correct. It’s the answer you will get from the overwhelming majority of people. There are many great cities in the world, many larger than New York, many older, many that have their own distinguishing features that New York does not have. But when you say “world’s greatest city,” most people will think of New York, and for good reason Read the rest of this entry »

The Travel Answers Group has been highly successful at growing a business for 32 years based on designing quality vacations to Australia, New Zealand, Africa and the South Pacific. The company’s transcontinental product range is broad and diverse. But its formula for success is a simple philosophy that can be expressed in a few words. It’s all about providing a high order of service. That company ethos provides the focus and the underlying driving force of its success Read the rest of this entry »

Last week, after ASTA responded to American Airlines’ move to deny frequent flyer privileges to customers who are not booking through its New Distribution Capability (NDC), I had the good fortune of speaking with William McGee. He is one of the top authorities on airlines, and a consumer advocate in the never-ending battles between airlines and the public they are mandated to serve. There is no better way to get clarity on airline issues than to speak with McGee Read the rest of this entry »

Keith Baron, former president of Abercrombie & Kent, joined Perillo Tours as chief operating officer a little over a month ago. Baron will lead the day-to-day operations from the home office in Saddle River, N.J., and report directly to Steve Perillo, the president and owner of Perillo Tours. Baron was in his first month at Perillo when I ran into him and Stephen Perillo at the USTOA conference this month.

Stephen Perillo seemed almost giddy with Baron joining Perillo. “The spiritual part is changed instantly,” he said, “the feeling. And he’s a hit in the office. You’d never know because there are 50 people in the office. You bring in someone new, and you don’t know who’s going to like whom. But everyone loves Keith. Everyone.” Read the rest of this entry »

Kathmandu is a word that is almost synonymous with “exotic.” Part of that sense of exoticism comes from the mystery of being so far away, and largely unexplored by Americans. I count myself in that group. And yet the sound of that word “Kathmandu” is so enchanting, it seems to beckon one to come find out what it’s all about Read the rest of this entry »

With South Africa’s KwaZulu-Natal province making it into Conde Nast Traveler’s list of “The Best Places to Go in Africa in 2024,” the province has really made it onto the Big Time stage of world travel. The prestigious travel magazine chose the north of the province as one of only 11 places on the whole continent of Africa that it recommends as its top picks for next year.

All these accolades for KwaZulu-Natal came to my attention recently when I had the opportunity to meet with Philani Mavundla, mayor of Umvoti Local Municipality in Greytown, KwaZulu-Natal Read the rest of this entry »

I see many grim projections about the possible future of humanity, and maybe Paul Barry, CEO of Avanti Destination, is seeing the same reports because Avanti is adding destinations like there’s no tomorrow.

Avanti seems to be on a never-ending quest to cover the entire world with its network of independent travel components. With Europe, Latin America and Asia already thoroughly covered, you wouldn’t expect expansion to be part of Avanti’s agenda anymore. But Avanti is the wholesaler that never sleeps. This year the company has made several significant expansions that reveal that its quest is never-ending. Read the rest of this entry »

The people of South African Tourism are busy busy busy, always promoting South Africa anywhere they can. Recently they were on the road attending Africa Showcase North America, an event produced and operated by On Show Solutions of Johannesburg. It was a two-week series of gatherings with activities in four cities crisscrossing the United States: Seattle, Denver, Fort Lauderdale and Boston. Read the rest of this entry »

Collette, America’s oldest tour operator, passed another milestone in its 106-year history last week with the promotion of Jaclyn Leibl-Cote from president to CEO. She succeeds her father, Dan Sullivan Jr., who became CEO in 1990, and now will serve as executive chairman. Leibl-Cote is only the fourth person to take the top position since the company was founded in 1918 by Jack Collette. In 1918, the term “CEO” was not used; but Jack Collette was the equivalent for the time, the founder and owner. He ran the company until 1962 when he sold it to Dan Sullivan Sr., the grandfather of Jaclyn Leibl-Cote. She is the first female CEO of the company. Read the rest of this entry »

Now heading into the final quarter of the calendar year, it’s the end of the summer vacation period and the season of getting back down to business. Near the end of this quarter, Dec. 2-6, the U.S. Tour Operators Association will hold its Annual Conference and Marketplace at the JW Marriott in Los Angeles.

If you haven’t purchased your ticket yet, don’t sweat it. It’s sold out. It’s not a small conference, but it is limited in size. USTOA is the rare exception in the business world of an entity that does not seek growth.

The association limits its participation to what it sees as manageable levels. The conference gathers roughly 800 travel industry professionals for a few days of intense focus on current travel issues, as well as the pleasures and possibilities Read the rest of this entry »

There’s something very appealing about the archetypal family business. Croatia’s Katarina Line is a real family business, with a bio that is an inspiring success story.

The mom, Katica Hauptfeld, is the founder and chief. The son Daniel is director of marketing. The daughter Anamaria is director of the cruise division. Daniel’s wife helps with marketing and Anamaria’s husband helps with other projects. And, as with any family business, they all pitch in together to do whatever is required to propel the business. Read the rest of this entry »

Avanti Destinations, the Portland-based provider of independent, custom-designed vacation packages, is expanding to the South Pacific, a new region for the company.

Avanti’s South Pacific product line will debut with eight recommended vacation package templates, which are offered as recommended default programs that can be used as offered, or can be altered by clients in practically any way that does not defy the laws of physics. Australia can’t be moved closer to Los Angeles, for example. However, most requested changes within the scope of reality can be accommodated.

Avanti’s range of vacation components include 222 three- to five-star hotels in 50-some locations in Australia, New Zealand and Fiji and 280 tours or activities. Read the rest of this entry »

Jim Cramer, the host of CNBC’s Mad Money, recently said: “I know there’s a lot of hype here, and in some individual cases it is overblown, but anybody who tells you that AI is pure hype, that person is only fooling herself.”

That seems to be a reasonable middle ground somewhere between utopia and oblivion. It’s a safe generalization. It would be absurd to write off all of AI because ChatGPT doesn’t quite live up to some of the predictions.

It does seem that for this particular wave of AI, the language models, the magic carpet is descending toward Earth a bit. People are beginning to understand it better: what it is capable of, how to use it, what to beware of, and its limitations. Read the rest of this entry »